Global Client Operations Manager — Security Program Leader

Securitas Technology; Manassas (VA); On-site; USD 150,000 - 210,000; Full time

Job summary

Securitas Technology is seeking a Manager, Global Client Operations to lead multi-geo electronic security integration programs with full delivery accountability. You will oversee profitability, customer satisfaction, and contract performance while guiding a team of program managers across complex client engagements.

Ideal candidates have extensive experience in security integration programs, strong financial acumen, and proven ability to navigate a multi-stakeholder environment to deliver

Qualifications

• Minimum work experience of 7-10 years in Construction Project / Program Management or Delivery Management, managing a team of at least 80-100 resources.
• Deep experience in electronic security integration.
• Needs to demonstrate accountability in a multi-stakeholder environment, navigate the stakeholders and deliver results.
• Strong understanding of financials, profitability and cash flow.

Responsibilities

• Take full delivery accountability of multi-geo team delivering $5M to $50M electronic security integration programs, with ultimate ownership for profitability and customer satisfaction.
• Manage programs, supported by team of program managers.
• Track, flag and mitigate program risks
• Develop and sustain long term powerful client relationship, and ensure customer satisfaction
• Oversee and verify contract performance
• Manage project financials and revenue recognition, with full accountability for profitability
• Devise and execute approach for incremental margin improvement for running programs
• For new deals, define delivery model, delivery plan, governance plan and identify all potential risks and mitigation. Shape the program business case.

Job description

Securitas Technology is seeking a Manager, Global Client Operations to lead multi-geo electronic security integration programs with full delivery accountability. You will oversee profitability, customer satisfaction, and contract performance while guiding a team of program managers across complex client engagements.

Ideal candidates have extensive experience in security integration programs, strong financial acumen, and proven ability to navigate a multi-stakeholder environment to deliver