Manager, Front Office

129 Boardwalk 1000 LLC; Atlantic City (NJ); On-site; USD 62,000 - 96,000; Full time

Job summary

Seminole Hard Rock Support Services in Atlantic City is seeking a Front Office Manager to direct the front desk, bell services, Recreation and Self Park operations.

You will oversee daily assignments, monitor events, resolve guest issues, and ensure quality and consistency of services. This role emphasizes guest satisfaction and responsible hospitality with a comprehensive benefits package.

Qualifications

• Oversee front desk operations and guest services coordination.
• Lead daily assignments for front desk, bell services, Recreation and Self Park.
• Resolve guest issues such as reservation errors or lost belongings.
• Ensure quality, consistency, and presentation of services and products.
• Develop staff knowledge through training, coaching, and counseling.
• Monitor responsible gaming and responsible alcohol service practices.
• Manage direct reports, aligning actions with mission and values.
• Foster positive guest/employee relations and retention.
• Perform other duties as assigned.

Responsibilities

• Oversee daily work assignments and operations of the front desk, bell services, recreation and Self Park.
• Monitor daily events, bulletin boards, and up-to-date procedures and changes.
• Investigate and resolve guest situations such as reservation errors or lost belongings.
• Ensure quality, consistency, and presentation of all services and products offered.
• Develop department members’ knowledge through training and coaching.
• Promote responsible gaming and alcohol service by notifying management of concerns.
• Appraise and retain direct reports who align with company values.
• Maintain positive guest and employee relations and retention.
• Perform other duties as assigned.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Under the direction of the Senior Front Office Manager, plans and directs the Front Desk and Guest Services, including Bell Services, Recreations, and Self Park operations, to ensure a positive guest experience. This includes but is not limited to personnel, budget performance, and financial controls.

ESSENTIAL JOB FUNCTIONS

• Oversees daily work assignments and operations of the front desk, bell services, Recreation and Self Park.
• Daily hotel operations include checking daily events, bulletin boards and up to date on changes, new procedures, and events.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Responsible for quality, consistency, and presentation of all services and products offered to guests and employees.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Promotes positive guest/employee relations and retention.
• Perform other duties as assigned.
• Other duties as assigned.

Pay range: $62,000-$96,400

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!