Manager, Front Office

Hard Rock Hotel Cancun; Atlantic City (NJ); On-site; USD 62,000 - 96,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel Cancun is seeking a Front Office Manager to oversee the Front Desk, Guest Services, Bell Services, Recreation and Self Park operations, ensuring a positive guest experience and strong budget and staff performance.

Under the Senior Front Office Manager, you will lead daily operations, train and coach team members, resolve guest issues, and uphold service standards and company values in a dynamic hospitality setting.

Responsibilities

• Oversees daily work assignments and operations of the front desk, bell services, Recreation and Self Park.
• Daily hotel operations include checking daily events, bulletin boards and up to date on changes, new procedures, and events.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Responsible for quality, consistency, and presentation of all services and products offered to guests and employees.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Promotes positive guest/employee relations and retention.
• Perform other duties as assigned.
• Other duties as assigned.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Senior Front Office Manager, plans and directs the Front Desk and Guest Services, including Bell Services, Recreations, and Self Park operations, to ensure a positive guest experience. This includes but is not limited to personnel, budget performance, and financial controls.

ESSENTIAL JOB FUNCTIONS

• Oversees daily work assignments and operations of the front desk, bell services, Recreation and Self Park.


• Daily hotel operations include checking daily events, bulletin boards and up to date on changes, new procedures, and events.


• Investigates and resolves guest situations such as reservation errors or lost personal belongings.


• Responsible for quality, consistency, and presentation of all services and products offered to guests and employees.


• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.


• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.


• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication


• Promotes positive guest/employee relations and retention.


• Perform other duties as assigned.


• Other duties as assigned.

Pay range: $62,000-$96,400

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!