Manager, Technology Account Management

Mastercard Inc.; City of Niagara Falls (NY); Hybride; USD 127 000 - 210 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k with company match

Paid time off

Résumé du poste

Mastercard Inc. is seeking a Manager, Technology Account Management (TAM) to grow and sustain strategic customer relationships across Acceptance & Digital Merchants verticals.

You will provide technical and strategic support for deployment of Mastercard products, coordinating with internal teams and partners to drive optimization and customer satisfaction. The role combines technical insight with business acumen, handling escalations, and delivering innovative solutions for complex customer

Qualifications

• Demonstrated customer and relationship management experience.
• Experience in payments business (issuing/acquiring, authorizations, clearing, settlement, fraud & risk).
• Proven account management track record.
• Ability to simplify complexity for customers and stakeholders.
• Project management and implementation skills preferred.

Responsabilités

• Ensure timely resolution of day-to-day technical/operational issues for delivery projects.
• Identify opportunities to align customer and Mastercard objectives and commitments.
• Communicate clearly with customers and internal teams with urgency and quality output.
• Serve as central point of contact for customers and Mastercard representatives.
• Collaborate with Sales, Marketing, and Product teams to support new products and technology enhancements.
• Develop relationships with executives to support strategic objectives and portfolio optimization.
• Analyze customer performance and profitability through back-office reviews.
• Coordinate training and communication of operational improvements.
• Support account planning to prioritize mutually beneficial goals.

Connaissances

Relationship management

Account management

Payments knowledge

Technical aptitude

Project management

Formation

Bachelor's degree or equivalent

Description du poste

Title and Summary Manager, Technology Account Management Overview

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Global Partnerships team is responsible for cultivating and managing Mastercard’s most strategic relationships with key players across the payments’ ecosystem. The team works with global leaders in technology, e-commerce, and financial services to build and scale solutions across acceptance, issuing and co-brand partnerships, and payments data services. Through a consultative approach—and inspired by Mastercard’s longstanding focus on inclusive growth, we are passionate about working hand in hand with mission-aligned companies to solve real-world problems for people and businesses around the world.

We are recruiting a Manager, Technology Account Management (TAM), who will play a crucial role in building and maintaining strong client relationships to drive business growth and customer satisfaction for Global Customers/Partners across Acceptance & Digital Merchants verticals. The TAM will work closely with internal teams, external partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard’s products and services and trusted source for our customers for technical queries.

This role requires a blend of technical expertise and business acumen to identify opportunities for optimization within their infrastructure and ensure seamless communication and manage all escalations relating to technical issues. Additionally, and when required, the Manager, Technology Account Manager will engage with key stakeholders across Mastercard to deliver innovative solutions tailored to complex customer needs.

Role:

• Ensures resolution of day-to-day technical/operational issues, customer issues and/or as related to assigned delivery projects
• Identifies and delivers against customer and Mastercard business and corporate objectives, opportunities, and commitments
• Be a strong communicator, works with a sense of agility & urgency, while delivering quality output to customers and internal partners
• Acts as central point of contact for customers and/or MasterCard customer representatives
• Partners with cross functional partners including Sales, Marketing, and Products throughout Mastercard supporting the internal development and implementation of any new product and/or technology enhancement and support
• Establishes close working relationships with internal and customer's executive- and decision-making-level contacts
• Brings ability to enhance customer experience by driving business growth with portfolio optimization, emerging technologies, and find faster ways to get work done with sustained quality
• Analyzes and improves customer operational performance and profitability through back-office reviews, ie. chargebacks, authorization, etc
• Identifies and arranges for training and communication of operational enhancements
• Participates in and contributes to account planning with customer and internal partners to prioritize strategic, mutually shared objectives
• Works with internal colleagues to ensure customer's compliance with all Mastercard technology enhancements
• Executes project initiatives and develops quantitative/qualitative report
• Improves product offerings by communicating customers' feedback to Product Management and applicable internal teams

All About You:

• Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal MasterCard organization is essential
• Experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management
• Demonstrated successful Account Management experience
• Ability to manage complexity and simplifying for customers and key stakeholders
• Technology and operations related skills required; project management and implementation skills preferred
• Demonstrated operational excellence in managing escalations and timely responses
• Ability to grasp technology details and translate them into solutions and/or to address business opportunities
• Strong analytical/problem solving and planning skills
• Ability to quickly learn, explain and bridge the gap between the business, product and technology that supports it
• Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving as well as acting on feedback
• Ability and willingness to provide off-hours support to customers if needed
• College/University degree or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience
• Information technology and relevant industry experience preferred
• Hybrid position with an expectation to be in office on an average 3 days per week

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include:

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement
• and many more

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• jury duty leave
• on-site fitness facilities in some locations

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 12/28/2026.

Pay Ranges New York City, New York: $127,000 - $210,000 USD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.