Manager - Food & Beverage

Bally's Baton Rouge Casino; Baton Rouge (LA); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Bally's Baton Rouge Casino is seeking an experienced F&B Manager to supervise front and back of house operations and ensure exceptional guest service for both internal and external guests. The role includes leading F&B Supervisors, managing budgets, and upholding company policies.

The ideal candidate will have hands-on leadership in a 24/7 hospitality environment, be able to monitor costs, and communicate effectively with purchasing and senior staff while maintaining high standards of quality

Qualifications

• Experience managing F&B in hospitality settings.
• Strong budget, cost control and inventory skills.
• Proven ability to lead and develop teams with flexible schedule.

Responsabilités

• Ensure consistent high-quality service to guests and team members.
• Set and maintain guest service standards to enhance the gaming experience.
• Provide hands-on leadership to the F&B department.
• Assist in establishing performance, product, service, staffing, and cost standards.
• Supervise inventories and estimate food and beverage costs.
• Communicate with purchasing about stock and supply inventory.
• Develop and manage the departmental budget including capital expenditures.
• Monitor staffing levels to meet budgetary goals.
• Handle escalated guest service issues discreetly and effectively.
• Know alcohol service limitations and company policies.
• Share pertinent information with senior staff and surveillance as needed.
• Maintain attendance and comply with policies.
• Ensure guest satisfaction and follow directions from supervisors.
• Uphold confidentiality policies and positive team morale.

Connaissances

Leadership

Guest service

Budgeting

Description du poste

The Role:

The F&B Manager oversees the front and back of house operations of food outlets. This position is responsible for learning and communicating the various policies and procedure required of the F&B department. This position is also responsible for the supervision and performance of the F&B Supervisors and the direct reports of those positions. In addition to providing outstanding guest service to internal and external guests.

Principal Duties and Responsibilities:

• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Provide hands‑on leadership to F&B department.
• Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
• Supervise inventories and estimate food and beverage costs. May be required to use computer to facilitate collection and analysis of information.
• Communicate regularly with purchasing department regarding supply inventory.
• Develop and manage the departmental budget, including capital expenditures.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, and lift up to 50 pounds, including lifting overhead.
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Required to be able to taste and smell food items to insure quality and flavor levels.
• Speech and Vision abilities are required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Source: Hospitality Online