Manager - Food and Beverage

Bally's Interactive; Baton Rouge (LA); Sur place; USD 51 000 - 52 000; Plein temps

Résumé du poste

Bally's Interactive in Baton Rouge, LA seeks an F&B leader to provide hands-on leadership of the department, set service standards, and oversee budgeting, inventory, and supplier coordination to ensure a top-tier guest experience in a fast-paced casino environment.

The role requires flexibility for late nights, weekends and holidays as part of a 24/7 hospitality operation, plus the ability to manage costs and communicate across teams.

Responsabilités

• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Provide hands-on leadership to F&B department.
• Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
• Supervise inventories and estimate food and beverage costs.
• May be required to use computer to facilitate collection and analysis of information.
• Communicate regularly with purchasing department regarding supply inventory.
• Develop and manage the departmental budget, including capital expenditures.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.

Description du poste

Principal Duties and Responsibilities:

• Ensure consistent high-quality service to all our team members and guests.


• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.


• Provide hands-on leadership to F&B department.


• Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.


• Supervise inventories and estimate food and beverage costs. May be required to use computer to facilitate collection and analysis of information.


• Communicate regularly with purchasing department regarding supply inventory.


• Develop and manage the departmental budget, including capital expenditures.


• Monitor staffing levels to ensure budgetary compliance.


• Manage escalated guest service issues appropriately and discreetly.


• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.


• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.


• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.


• Ensure satisfaction to guests.


• Follow lawful directions from supervisors.


• Uphold the company’s non-disclosure and confidentiality policies and agreements.


• Interact well with others and be a positive influence on team member morale.

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

• The hospitality industry is a 24 Hour 365-day operation.


• This position will primarily be indoors under controlled temperatures.


• Occasional exposure to outdoor climates


• Occasional: standing, walking, and lift up to 50 pounds, including lifting overhead.


• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands


• Required to be able to taste and smell food items to insure quality and flavor levels.


• Speech and Vision abilities are required.

Target Compensation Range:

• $50,600 - $52,118 yearly salary

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.