Manager - Compliance

Bally's Interactive; Baton Rouge (LA); In loco; USD 58.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Flexible schedule

Indoor work environment

Descrizione del lavoro

Bally's Interactive in Baton Rouge is seeking a hospitality professional to manage guest and team relations and ensure high-quality service in a dynamic casino environment.

The role includes leading departmental meetings, maintaining service standards, coordinating with regulators, and supporting internal controls and procedures to ensure compliance and a superior guest experience. A flexible schedule including evenings and weekends is required.

Mansioni

• Build guest and team member relations
• Participate and conduct departmental meetings
• Ensure high-quality service to all team members and guests
• Maintain guest service standards and ensure standards are followed
• Assist and advise personnel to assure compliance with internal controls and SOPs
• Develop, implement and maintain internal controls and procedures
• Correspond and communicate with state regulators
• Review regulatory and compliance activities and audit follow-ups
• Provide policy guidance and documentation support
• Track and complete government reporting
• Manage escalated guest service issues discreetly
• Be aware of guest alcohol limitations and policies
• Communicate important information to senior staff and other teams
• Meet attendance guidelines and adhere to policies
• Ensure guest satisfaction
• Follow lawful directions from supervisors
• Uphold confidentiality policies
• Interact positively with others and maintain morale
• Be able to work a flexible schedule including late nights, weekends and holidays

Descrizione del lavoro

Principal Duties and Responsibilities:

• Build guest and team member positive relations
• Participates and conducts departmental meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Assists and advises Company personnel, as necessary, to assure the successful compliance of internal controls and standard operating procedures.
• Develop, implement, and maintain internal controls, standard operating procedures and regulation for state and federal agencies.
• Correspond and communicate with state regulators.
• Review regulatory and compliance activities as well as perform audit follow ups.
• Provide advice, assistance and follow-up on company policies, procedures, and documentation.
• Assists and advises Company personnel, as necessary, to assure the successful compliance of internal controls and standard operating procedures.
• Track and complete all government reporting.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, and lifting up to 25 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.

Target Compensation Range:

• $58,000 - $59,740 yearly salary

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.