Manager, Floor Ops – Zouk Nightclub

Hospitality Matches; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Resorts World Las Vegas is seeking an Operations Manager to lead, educate, and energize the team to deliver a world-class guest experience. You will ensure food and beverage quality, exceptional service, and daily presentation of the venue.

You will hire, train, coach, and evaluate staff, oversee multiple venues, monitor sales and expenses, and supervise reporting. A strong emphasis on safety, compliance, and guest satisfaction drives this role.

Qualifications

• Minimum three years in a high-volume restaurant, nightclub, dayclub, entertainment venue or related field.
• At least one year in leadership/management in a similar field.
• Must be at least 21 years old.
• Proof of eligibility to work in the United States.
• Nevada Gaming Registration eligibility and Alcohol Awareness Card.

Responsibilities

• Respond to guest concerns and correct issues with a positive attitude.
• Implement and enforce operating standards, policies, and procedures.
• Maintain high standards of food and beverage quality, guest service, and cost control.
• Assist in hiring, training, coaching, and evaluating team members.
• Oversee day-to-day operations across venues including restaurants and lounges.
• Monitor daily expenses and sales; track performance metrics.
• Ensure timely completion of daily, weekly, and monthly reports and inventories.
• Create weekly staffing, cleaning, and vendor schedules.
• Ensure health, safety, and sanitation requirements meet regulatory rules.

Skills

MS Office

Spirits knowledge

English fluency

Customer service

Professional appearance

Policy knowledge

Shift flexibility

Job description

Summary Statement

The Zouk Group Operations Manager is responsible for leading, educating, motivating, and energizing the team to provide a world class experience for each guest. This role will ensure food and drink quality, excellent customer service, while maintaining daily presentation of the venue.

About The Job

The Zouk Group Operations Manager is responsible for leading, educating, motivating, and energizing the team to provide a world class experience for each guest. This role will ensure food and drink quality, excellent customer service, while maintaining daily presentation of the venue.

Primary Job Duties

• Respond to Guest concerns/complaints regarding service or beverages and correct errors or resolve complaints with a positive attitude.
• Implement, maintain and provide recommendations on operating standards, policies, and procedures to be followed by line level managers and staff members.
• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations.
• Responsible for assisting in hiring, training, management, coaching, counselling, and evaluation of all members of the team.
• Assist in the day to day operations of Zouk Group venues, including restaurants, lounges, daylife and nightlife.
• Ensure sales and expenses are being monitored on a daily basis and are properly tracked each day.
• Overseeing the accurate completion of daily, weekly, and monthly reports and inventories.
• Create weekly schedules related to staffing, cleaning, and third party vendors.
• Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, Gaming, and any city or state agencies rules and always such as Department of Buildings and Fire Department.
• Other duties as assigned.

Qualifications

• Working Knowledge of Microsoft Office (Word / Excel)
• Knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Ability to effectively communicate in English.
• Excellent Customer Service skills
• Polished appearance and demeanor
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred

• Working Knowledge of POS systems
• Previous experience working in Restaurants and/or Nightlife / Daylife
• Previous experience working in a large, luxury resort setting.

Minimum Education And Experience

• At least three years of previous experience working in a high-volume restaurant, nightclub, dayclub, entertainment venue or in a similar or related field.
• At least one year of previous experience in a leadership / management experience in a similar or related field.
• At least 21 years of age.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States
• Ability to obtain the following:
• Nevada Gaming Registration
• Alcohol Awareness Card

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador--No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety--If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security--If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS--If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience--If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.