General Manager, Pool Experience

Hospitality Matches; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Resorts World Las Vegas is seeking a Pool Operations Manager to lead a large team across pool, cabana, and lifeguard staff, ensuring exceptional guest experiences. You will partner with Facilities, Security, and Food & Beverage teams, manage budgets, labor, and dynamic pricing, and ensure compliance with health standards and company guidelines.

Qualifications include six+ years in operations, four years in management, and strong English communication; a proven ability to mentor a 100+ staff and

Qualifications

• Six or more years in Restaurant/Pool or Hotel Operations.
• At least four years of previous management experience.
• Proficient with guest service metrics and online reviews to improve service.
• Working knowledge of Microsoft Office, POS, PMS and restaurant management systems.
• Ability to communicate effectively in English.

Responsibilities

• Oversee all aspects of the pool experience, including staff management and collaboration with Security and Retail teams.
• Coordinate with Facilities and Environmental Services to maintain pool deck and dining areas.
• Prepare budget and control labor using software systems; manage rates and inventory with Revenue Strategy for pricing.
• Ensure team compliance with company guidelines and training manuals.
• Obtain and maintain relevant licenses and prepare for inspections.

Skills

Staff management

Budget control

Dynamic pricing

MS Office

POS systems

PMS software

English communication

Confidentiality

Outdoor work

Tools

Restaurant management systems

Property management software

Job description

Primary Job Duties: Includes, but is not limited to:

• Oversee all aspects of the pool experience, including staff management (servers, bartenders, cabana and pool attendants, lifeguards) and collaboration with the Security and Retail teams.
• Coordinate with Facilities and Environmental Services to ensure optimal maintenance, cleanliness, and presentation of the pool deck and dining areas.
• Prepare budget and control labor with the use of software systems.
• Manage rates and inventory to maximize revenue by working with Revenue Strategy on dynamic pricing.
• Adhere to SNHD Health Standards for pool sanitation and F&B Health Standards.
• Ensure team members adhere to Resorts World Company guidelines as stated in team member training manual and team member handbook.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.
  

Qualifications:

Includes but is not limited to:

• At least six years of experience within Restaurant/Pool Operations or Hotel Operations in a similar or related field.
• At least four years of previous management experience in a similar or related field.
• Able to utilize guest service satisfaction performance metrics from stay satisfaction Surveys, TripAdvisor, Yelp, etc. to generate action plans to address service opportunities.
• Working knowledge of Microsoft Office applications, point of sale systems, property management and restaurant management systems.
• Ability to effectively communicate in English.
• Able to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to maintain confidentiality of information.
• Ability to work outdoors, especially during the summer season.
• Ability to work varied shifts, including nights, weekends and holidays.
• At least 21 years of age.
  

Preferred

• Strong strategic planning, project management skills, and superior decision-making while managing multiple priorities.
• Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
• Polished appearance and demeanor.
• Excellent organizational and customer service skills.
• Ability to successfully mentor a team.
• Experience managing a workforce of at least 100 employees.
• Forbes Five Star/AAA Five Diamond experience.
• Ability to understand and speak multiple languages.
• Previous experience managing employees using a collective bargaining agreement.
• Previous experience working in a large, luxury resort setting.
  

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States
• Position required licenses: Food Service Card, Alcohol Awareness, Lifeguard Certification
  

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  
• Extreme weather conditions
  
• Prolonged walking/standing.
  
• Bending and reaching
  
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs
  
• Eye/hand coordination
  
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
  

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador-No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety-If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security-If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS-If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience-If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.