Team Lead, Vehicle Operations Strategy & Ops

Front Door Defense; California, Northern (MO, KY); Hybrid; USD 102,000 - 156,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options/RSUs

Disability insurance

Job summary

Zoox is seeking a Team Lead for Vehicle Operations in Southern California to build and scale our Vehicle Operations team. You will lead operators, refine processes, and ensure safety and discipline while collaborating with cross-functional teams.

You will mentor staff, manage timesheets and performance feedback, and drive improvements in operations, with a hands-on leadership style and a focus on delivering high standards for software and hardware tests.

Qualifications

• 8+ years of professional work experience in a cross-functional and product-based environment.
• 3+ years of supervisory experience.
• Strong written and verbal communication skills to coordinate with team members and management, and explain technical issues.
• Excellent driving history.

Responsibilities

• Support vehicle operators in day-to-day operations, upholding a safety-centric, inclusive, and open communication culture.
• Complete administrative tasks concerning team management, including timesheet approval and schedule validation.
• Work with Team Leads and Program/Project Managers to align with Zoox's goals.
• Become a knowledge expert on Zoox's proprietary software related to Vehicle Operations and mentor staff.
• Interact with contingent workforce personnel to ensure understanding and execution of job assignments.
• Conduct recurring testing with a priority on safety to stay current with Vehicle Operations.
• Be metric-focused and collaborate with product and program management to drive improvements.

Skills

Leadership

Team management

Communication

Cross-functional collaboration

Problem solving

Safety focus

On-site work

Education

Bachelor's degree

Job description

Team Lead, Vehicle Operations

Build and scale Zoox Vehicle Operations by leading operators and refining processes.

Location: Southern California, United States

Compensation: $102,000 - 156,000 USD / year

About The Role

Team Lead For Vehicle Operations

Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution, built from the ground up. As our Vehicle Operations team develops and scales, so does the challenge to understand operations data, ensure effective communication between development and operations, and inform key decisions to successfully scale the organization. In this role as the Team Lead for Vehicle Operations, you will lead a team of Zoox Vehicle Operators who are field experts in tools, features, and functions related to Vehicle Operator workflows. You will coordinate and streamline processes to ensure your team executes both short-term and long-term targets, maintaining Zoox's high standards for all software and hardware tests. As a hands-on leader, you will work daily alongside your team, setting an example of discipline and safety to accomplish the mission. This role also involves close collaboration with other leaders within the Vehicle Operations organization and interaction with multiple cross-functional teams, including program management, strategy, vehicle engineering, and go-to-market teams.

In this role, you will:

• Support vehicle operators in day-to-day operations, upholding a safety-centric, inclusive, and open communication culture.
• Complete all administrative tasks concerning team management, including, but not limited to, timesheet approval, expense reports, schedule validation, and conducting written and oral performance feedback with direct reports and contingent workforce personnel at regular intervals.
• Work closely with other Team Leads and Program/Project Managers within Vehicle Operators to ensure their team stays aligned with Zoox's overall goals.
• Become a knowledge expert on Zoox's proprietary software related to Vehicle Operations and motivate and mentor direct reports and contingent workforce personnel to execute and deliver to Zoox's high standards.
• Interact with contingent workforce personnel and management assigned to your team at Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
• Conduct recurring testing, with a priority on safety to ensure you stay up-to-date with the current state of Vehicle Operations.
• Be metric-focused, collaborating with both product and program management teams to drive process and product improvements to mature both local and organizational-wide operations.

Qualifications

• 8+ years of professional work experience in a cross-functional and product-based environment
• 3+ years of supervisory experience
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem-solve and improve operational efficiency with a proactive mindset and resourcefulness to achieve company goals
• Strong written and verbal communication skills to coordinate with team members and management, and explain technical issues
• Excellent driving history
• Proactive mindset and resourcefulness
• Ability to work on-site at your assigned location for all scheduled shifts

Bonus Qualifications

• Bachelors degree
• People management experience, with an understanding of performance management & reviews
• 3+ years in the autonomous vehicle industry
• 4+ years of operations experience
• Working with cross-functional teams on go-to-market initiatives

$102,000 - $156,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.