Fleet Client Services Specialist II

Cox; Newark (NJ); On-site; USD 25,030 - 37,622; Full time

Benefits offered by this job

6.67 hours of paid time off monthly

Seven paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox is seeking a Fleet Services Coordinator II to support the company's growth. This role involves managing maintenance transactions, providing excellent customer service, and scheduling repairs for fleet vehicles.

Qualified candidates must have a High School Diploma/GED and 3 years' experience in a related field, or another combination of education and experience. The compensation ranges from $18.17 to $27.31 per hour, plus eligibility for additional incentives.

Qualifications

• 3 years' experience in a related field, or a degree with up to 1 year experience.
• Common knowledge of the trucking industry, fleet maintenance experience helpful.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Manage maintenance transactions from origination to custody.
• Document interactions in Cox Fleet systems accurately.
• Provide excellent customer service for all calls.
• Proactively contact customers for maintenance scheduling.
• Partner with Field Operations to schedule technicians.

Skills

Excellent verbal and written communication skills

Strong Excel and data entry skills

Organizational skills

Problem-solving skills

Education

High School Diploma/GED

Relevant degree/certification

Tools

Cox Fleet IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Position

Cox Fleet is hiring a Fleet Services Coordinator II to support the growth of the company. Candidates must be located within 160 miles of NY, NY.

Duties & Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

Compensation

Hourly pay rate is in the range of $18.17 - $27.31 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Application Requirements

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EEO Statement

EOE, including disability/vets.