Manager, Field Service

USA MOT Motion Industries, Inc.; Slidell (LA); On-site; USD 85,000 - 120,000; Full time

Job summary

GPC is seeking an experienced MI Field Service Manager to plan, manage, review, and execute field service operations for a large-scale sales facility. The role focuses on achieving output and quality objectives while supervising a small team and controlling expenses.

The candidate will mentor staff, ensure adherence to CI procedures, and drive performance metrics across the location to deliver high-quality service efficiently. This position requires leadership in a dynamic field environment.

Qualifications

• High school diploma or GED with 10+ years related experience.
• Equivalent combination of education and experience may be considered.
• Experience in field service management or supervision is preferred.
• Knowledge of safety and regulatory requirements for field operations.

Responsibilities

• Plan and manage field service operations at the assigned facility.
• Review and control operating expenses for the facility.
• Hire and oversee personnel at the facility.
• Manage inventory items assigned to the facility.
• Oversee safety and financial audits.
• Maintain a daily updated schedule board for field teams.
• Coach and develop staff; provide feedback.
• Monitor performance metrics and allocate resources for quality service.
• Develop a documented succession plan for the location.
• Perform other duties as assigned.

Skills

Field service knowledge

Interpersonal skills

Analytical thinking

Communication skills

Vehicle operation/DOT preferred

Education

High school diploma or GED

Job description

SUMMARY: MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales.

JOB DUTIES

• Manages and review all operating expenses at assigned facility.
• Manages hiring and firing of all personnel at assigned facility.
• Manages all inventory items assigned to facility.
• Oversees and review all safety and financial audits.
• Makes sure the location has a schedule board and it is updated daily.
• Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
• Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
• Develops a documented succession plan for their location.
• Provides coaching and feedback to all employees.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Good communication skills required.
• Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred.
• Must be in alignment with company drug free workplace and other required customer regulatory requirements.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

SUPERVISORY RESPONSIBILITY: 2-5 Direct Reports

BUDGET RESPONSIBILITY: Yes

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.