Manager, Experience

THE·TEAM; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

Retirement Plan

Healthcare

Job summary

THE·TEAM is seeking a Manager, Client Services to oversee and deliver large-scale experiential projects. You will own the day-to-day management of accounts, budgets above $200K, and the development of activation concepts with a collaborative account team.

You will ensure projects stay on time and within budget, React to client needs with strategic thinking, and maintain strong relationships across departments while representing THE·TEAM at industry events and conferences.

Qualifications

• Strong project management and organizational skills.
• Excellent written and verbal communication.
• Experience managing budgets and timelines.

Responsibilities

• Lead multiple components of large-scale experiential projects from brief to execution.
• Oversee budgets of $200K+ and ensure financial targets are met.
• Develop activation concepts and help execute client requests.
• Coordinate with cross-functional teams to meet milestones and deliverables.
• Attend industry events as needed to present innovative concepts.

Skills

Project management

Client communication

Budgeting

Multitasking

Team collaboration

Education

Bachelor’s degree

Job description

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes.Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team .Job OverviewOffice Policy: Hybrid environment - 3 days in officeThe Manager, Client Services is an integral position on the Experiential Team at THE•TEAM with responsibility for the successful delivery of projects, from brief to execution. The Manager, Client Services will provide support to the project team to ensure that all client deliverables and project milestones are delivered on time, on budget, and at a quality level expected by THE•TEAM and its clients.What You’ll DoOwn various components of large scale projects to support the day to day management of accounts and projectsLead the development and execution of small scale projects with support from an account team and oversight from an Account DirectorSupport the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative problem solvingManage various elements of a project from planning through execution and post event recappingWork collaboratively with all THE•TEAM account teams to ensure flawless project delivery against client objectives and agreed upon budgetsDevelop, manage, and reconcile project budgets of $200K+Ensure projects are correctly budgeted for and meet expected financial targetsDevelop status sheets, project milestone documents, and enforce deliverable dates essential to program successManage and develop client, supplier, and third party relationships throughout the duration of projectsUnderstand the landscape for each client’s business sector, as well as the media and cultural context for their investmentsCreate a positive, collaborative, team oriented environment that aligns with THE•TEAM company culture and valuesTroubleshoot and creatively problem solve throughout projectsFollow all project processes and procedures to uphold quality standardsAttend conferences, tradeshows, and industry events as necessary to ensure THE•TEAM continues to provide best in class programs and innovative thinking for industry leading clients. Primary client focus will skew toward beauty and lifestyle brands, with a strong emphasis on luxury beauty education events and experiential programming.Ensure consistent positive working relationships between departments and other Experience team membersWhat We’re Looking ForBachelor’s degree or higher2+ years of relevant event experience, preferably within experiential marketing, sports, entertainment, beauty, or lifestyle sectorsAbility to remain calm under pressure, manage multiple projects simultaneously, and meet tight deadlinesExceptional written and verbal communication skillsAbility to proactively identify issues before they arise and develop thoughtful solutionsComfortable working as an integral part of a collaborative team environmentOpen minded mentality with the ability to explore all ideas and thought starters thoroughlyAbility to put out small “fires” while understanding when escalation is neededAbility to multitask and prioritize workload while coordinating across teams to proactively meet deadlinesMust thrive in a fast paced environment and possess a positive, can do attitude at all timesStrong attention to detail and highly organizedBase salary range: $60,000 - $75,000, plus bonus potential if applicable for role.Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each roleWhat We OfferProfessional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.Parental Leave : We provide paid parental leave to support your family during important life events.Retirement Plan : 401k plan including contribution matching.Healthcare : Medical, dental, vision, FSA/HSA, life and disability coverage options.Ancillary : Critical illness, identity protection, pet insurance, 529 plans and moreCommuter Benefits : Access support for travel and commuting needs, where availableTHE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.