Manager, Event & Venue Management

Socket.dev; Los Angeles (CA); On-site; USD 88,000 - 108,000; Full time

Job summary

LA28 in Los Angeles is seeking a Manager, Event & Venue Management to lead integrated operational planning and venue delivery for Olympic/Paralympic venues. You will drive cross-functional coordination, stakeholder management, and ensure readiness for Games-time delivery.

The role requires 5+ years in venue or event management, a track record of managing large-scale operations, and strong leadership, communication, and problem-solving skills.

Qualifications

• Bachelor’s degree or equivalent work experience is required.
• Proven ability to lead large-scale, cross-venue operations.
• Strong written and verbal communication across diverse stakeholders.
• Experience coordinating with executives and cross-functional teams.

Responsibilities

• Plan and deliver venue operations across multiple competition venues.
• Lead cross-functional coordination to resolve operational issues.
• Manage select EVM cluster team members and ensure delivery of plans.
• Drive readiness activities and adherence to safety and procedural standards.

Skills

Strategic thinking

Leadership

Cross-functional collaboration

Negotiation

Communication

Problem solving

Attention to detail

Relationship building

Proactive mindset

Office proficiency

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Excel

PowerPoint

Job description

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Manager, Event & Venue Management

The Event and Venue Management (EVM) team is responsible for leading the integrated operational planning and operations at the venue level for all competition venues as well as some non-competition venues. At Games Time, the Event and Venue Management team leads and manages the event teams at venues, event delivery, venue communication, and venue issue resolution.

The Manager, Event & Venue Management Manager will be responsible for supporting the operational planning and delivery within a group of competition venues for the Olympic and Paralympic Games. They will also drive cross-functional operational integration and be an integral part of the venue team at Games-time. The role will require significant stakeholder management and major large-scale venue planning and operational delivery experience.

This role reports initially to the Head of Venues & Sports and eventually to a specific venue’s Event General Manager.

Key Responsibilities

Planning & Readiness Phase

• Plans cluster’s venues and takes responsibilities for running select meetings, facilitating FA conversation.
• Collaborates with assigned FAs in negotiation of operational solutions during planning.
• Documents event operational plans, creating clarity and alignment across the venue.
• Accountable for delivery of the EVM planning processes for assigned venues, ensuring milestones and deliverables are achieved.
• Drives integration across FAs, resolving cross-functional issues and managing operational risks to ensure plans are aligned and ready for implementation.
• Manages select portions of the planning and delivery of test events for assigned venues, ensuring operational plans are validated and refined ahead of Games-time.
• Manages stakeholder site visits and service level planning with all assigned stakeholders.
• Supports the onboarding and training of the EVM team.
• Develops policies, procedures and other operational documents and tools using centrally provided templates and guidelines.
• Provides input into emergency management and other safety-related plans as required.
• Manage select EVM cluster team members.

Operational Phase

• Manages BOH operations across assigned client groups and spaces, including Press, Broadcast, and Games Family, ensuring operations and services are delivered in line with agreed plans, policies and procedures.
• Maintains oversight of client areas, ensuring spaces are operational and maintain throughout Games-time.
• Leads venue walkthroughs, ensuring accreditation and access control points are correctly implemented and operating as planned.
• Leads coordination of cross-functional issue resolution impacting BOH operations, escalating to the EGM where required.
• Ensures effective delivery of client operations, including arrivals, access, and in-venue requirements.
• Coordinates with Workforce and FA leads to ensure appropriate staffing plans are in place to support operations.
• Manages and supports direct reports, ensuring clear direction and effective delivery of responsibilities.
• Serve as a proxy for the EGM/Deputy EGM as required, coordinating venue-wide operations and maintaining continuity within the venue command structure.

Background & Requirements

• Minimum5+ years of experienceworkingin relevantrolesin the venue orevent managementindustry, workingon major Games delivery,ormajor event properties,or eventproductioncompanies.
• Proventrack recordof planning and delivery of large-scale, complex event operations across multiple project phases including planning, readiness, andoperation.
• PastGames experienceis aplus
• Skillworking with executives and building cross-functional partnershipsand influencing stakeholders across multiple functionalareas
• Experience managing diverse, high-performingteams
• Negotiation skills and diplomacy in balancing competing interests
• Experience working within a complex, cross-functionalorganization
• Strong communicationskills both written and oral
• Ability toidentifyissues, analyze problems, and think creatively and innovatively to develop solutions-basedapproaches
• Experience creating, developing,and refining business process andstructure
• Extremely detail-oriented with excellent organizational skills
• High EQ and strong interpersonal skills with a proventrack recordas a relationship builder
• A high energy level, entrepreneurial spirit, and the ability to manage through a period of growth andchange
• Demonstrated commitment to co-creation and collaborative decision making

Expectations

• Strategic thinker and tactical operator – Ability to translate strategic plans into effective and efficient operationaldeliveryas well as ability to prioritize
• Leadership – Ability to manage and motivate a diverseteam
• Innovative Approach –Ability toidentifyopportunities, developnew ideas,and execute on creative concepts while managing to a budget and fixedtimelines
• Self-starter – Takes initiative toidentifychallenges, gathering inputs from key stakeholders, makes quick decisions, and resolves challengesproactively
• Demonstrate a collaborative and flexible approach, adept at navigating the transitional nature of the organization'sgrowth, andswiftly adapting to changing priorities and requirements with a can-do attitude.
• Autonomous agility – Work effectively and independently in a fast-paced, dynamic environment
• Influencing skills – Ability tocommunicateinformation,drive understanding,alignment and buy-inacross stakeholders andtheorganization
• Team player – Contribute to a collaborative diverse team environment and work closely with cross-functional teams to achieve objectives
• Problem solver – ability to identify issues and develop effective solutions that meet stakeholder needs
• Fluent working with Office suite products including Microsoft Excel and Power-Point
• Excitement for the role and opportunity to help shape the future of Los Angeles and the Olympic and Paralympic Movement

Education

• Bachelor’s degree required or equivalent work experience

Physical Requirements and Working Conditions

• The position is in Los Angeles with in-person attendance required.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
• Ability to travel occasionally to different venues across the Los Angeles region and possibly outside the Greater Los Angeles region
• The LA28 office is anopen floorplanworking environment; employees must be able to work efficiently in anopen cubicleenvironment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.

The annual base salary range for this position is $88,000-$108,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis ofreligion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experiencea candidate can add to our team.