Manager, Event & Venue Management Workforce & Training

Socket.dev; Los Angeles (CA); On-site; USD 88,000 - 115,000; Full time

Job summary

LA28 is seeking a Manager, Event & Venue Management Workforce & Training to lead workforce planning and develop comprehensive training curricula for Games-time staff, volunteers, and contractors. The role combines strategic planning with instructional design to ensure a world-class service model aligned with the LA28 vision.

The successful candidate will design end-to-end training pathways, deliver high-impact workshops, and manage venue training readiness.

Qualifications

• 5+ years of progressive experience in Workforce Planning or Training Management within a major sports & entertainment venue or a multi-event organizing committee.
• Data management skills in Excel and other tools to support tracking and reporting.
• Demonstrated success in developing, writing, and delivering multi-tiered training programs (professional, operational, and venue-specific).
• Exceptional public speaking, coaching, and storytelling skills, with the ability to confidently present to audiences of all sizes.
• Confidence working Learning Management Systems (LMS), and standard office productivity suites.

Responsibilities

• Oversee and scale the end-to-end recruitment process for critical EVM leadership positions, including Event General Managers, Common Domain Managers, Back of House Managers, and the teams working in the Event Coordination Center and the Venue Operations Center.
• Lead the development of the EVM Workforce Plan, including staffing models, role profiles, and deployment strategies across venue clusters.
• Collaborate with Workforce and Venue Management teams to define Games-time staffing ratios, schedules, and requirements.
• Support recruitment planning for both paid staff and volunteers.
• Drive workforce integration within EVM aligned with Games-time venue hierarchies.
• Author and manage the design, development, and maintenance of all training materials for EVM teams, focusing on professional development, Role-Specific Training, and Venue Training.
• Design engaging learning content, including presentations, interactive exercises, self-guided manuals, train-the-trainer modules, and Just in Time Training - tailored to both paid staff and volunteers.
• Lead high-impact training workshops and briefings, preparing EVM leaders to train their respective teams.
• Collaborate with Functional Areas and EGMs to support their delivery of localized, venue training and orientation tours.
• Manage workforce communications and briefing processes.
• Oversee on-site training and support for venue EVM leaders during Games-time.
• Serve as EVM’s main liaison with Workforce, Learning & Development, and Volunteer Management.
• Partner with Event Visitor Services, Security, and Transport for coordinated operations.
• Support EVM milestones across Event Operations Planning (EOP) phases. Track KPIs to report on EVM workforce progress, utilizing dashboards to report readiness status to senior leadership.

Skills

Workforce planning

Instructional design

Public speaking

LMS experience

Excel data management

Presentation skills

Education

Bachelor's degree in HR/Business/Sport Management/Instructional Design

Tools

LMS

Job description

Manager, Event & Venue Management Workforce & Training

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Position Overview

The Manager, EVM Workforce & Training is a dual-focus leadership role responsible for preparing the Event & Venue Management (EVM) Games-time workforce. This role manages two critical pillars:

• Workforce Planning & Strategy: Primary liaison between EVM, Workforce, and other Functional Areas, ensuring the delivery of a cohesive, inclusive, and world-class service model aligned with the LA28 Games vision.
• Operational Training Development: Designing, developing, and executing comprehensive training curricula, encompassing programs and modules for EVM professional development, Role-Specific Training, and Venue Training.

The ideal candidate will combine expertise in workforce planning and instructional design with the operational agility required to prepare staff, contractors, and volunteers for flawless Games-time execution.

This position will report to the Vice President, Event & Venue Management.

Responsibilities

Workforce Planning & Strategy

• Operational Hiring Strategy: Oversee and scale the end-to-end recruitment process for critical EVM leadership positions, including Event General Managers, Common Domain Managers, Back of House Managers, and the teams working in the Event Coordination Center and the Venue Operations Center.
• Lead the development of the EVM Workforce Plan, including staffing models, role profiles, and deployment strategies across venue clusters.
• Collaborate with Workforce and Venue Management teams to define Games-time staffing ratios, schedules, and requirements.
• Support recruitment planning for both paid staff and volunteers.
• Drive workforce integration within EVM aligned with Games-time venue hierarchies.

Curriculum Design & Training Development

• End-to-End Training Pathways: Author and manage the design, development, and maintenance of all training materials for EVM teams, focusing on professional development, Role-Specific Training, and Venue Training.
• Content Creation: Design engaging learning content, including presentations, interactive exercises, self-guided manuals, train-the-trainer modules, and Just in Time Training - tailored to both paid staff and volunteers.

Training Delivery & Readiness Operations

• Facilitation & Training Delivery: Lead high-impact training workshops and briefings, preparing EVM leaders to train their respective teams.
• Venue Training Coordination: Collaborate with Functional Areas and EGMs to support their delivery of localized, venue training and orientation tours.
• Manage workforce communications and briefing processes.
• Oversee on-site training and support for venue EVM leaders during Games-time.

Collaboration, Integration & Reporting

• Serve as EVM’s main liaison with Workforce, Learning & Development, and Volunteer Management.
• Partner with Event Visitor Services, Security, and Transport for coordinated operations.
• Support EVM milestones across Event Operations Planning (EOP) phases. Track KPIs to report on EVM workforce progress (across recruitment, on-boarding, professional development, testing exercises, and training), utilizing management dashboards to report readiness status to senior leadership.

Qualifications

• Experience: 5+ years of progressive experience in, Workforce Planning, or Training Management within a major sports & entertainment venue or a multi-event organizing committee.
• Workforce Data: data management skills in Excel and other tools to support tracking and reporting.
• Instructional Design: Demonstrated success in developing, writing, and delivering multi-tiered training programs (professional, operational, and venue-specific).
• Presentation & Facilitation: Exceptional public speaking, coaching, and storytelling skills, with the ability to confidently present to audiences of all sizes.
• Technical Tools: Confidence working Learning Management Systems (LMS), and standard office productivity suites.
• Education: Bachelor's degree in Human Resources, Business Administration, Sport Management, Instructional Design, or a related field.

Preferred Qualifications

• Event Background: Prior experience working within a sports organizing committee (e.g., Olympic/Paralympic Games, FIFA World Cup, or similar scale) is highly desirable.
• Operational Familiarity: Direct experience working in or supporting active venue operations or event-day staffing plans.

Physical Expectations

• The position is in Los Angeles with in-person attendance required.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
• Ability to travel occasionally to different venues across the Los Angeles region and possibly outside the Greater Los Angeles region
• Extended hours, evenings, weekends, and holidays may be necessary during operational periods.

Compensation

The annual base salary range for this position is $88,000-$115,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 does not provide relocation assistance.

Accommodation

LA28 is committed to providing reasonable accommodations to applicants and employees with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please let your recruiter know so we can support you.

Equal Opportunity

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.