Manager, Event Technology Services

Vanguard; Malvern (Chester County); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Vanguard in Malvern is seeking an experienced Event Technology leader to guide an established team, shape the roadmap for future capabilities, and bring a state-of-the-art event environment to life.

You will oversee planning, production, and delivery of virtual, hybrid, and in-person events, drive process improvements, and manage budgets, vendors, and KPI tracking.

Qualifications

• Undergraduate degree or equivalent training/experience.
• 10 years related work experience, with at least five years' experience in technical support.
• Three or more years of people leadership/supervisory experience.

Responsibilities

• Own technology planning, production, and execution for Vanguard's corporate events.
• Run event intake, scoping, staffing, and scheduling with clear ownership.
• Ensure reliable delivery of virtual, hybrid, and in-person events.
• Escalation point during live events to protect presenter and attendee experience.
• Set standards for event room technologies, including AV systems and Teams Rooms.
• Own lifecycle and roadmap for event technology assets; evaluate emerging tech.
• Partner with network and collaboration engineering on readiness and testing.
• Define and monitor event KPIs and drive continuous improvement.
• Manage event-related incidents and changes in ServiceNow; maintain asset inventory.
• Recruit, coach, and develop team members; build coverage and growth models.
• Manage vendor relationships and the event technology budget.

Skills

Leadership

Stakeholder management

Budget management

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Microsoft Teams Rooms

Job description

Ready to shape what's next in event technology? Join Vanguard at a pivotal moment as we reimagine how technology powers high‑impact executive and enterprise events. You'll lead an established team into its next chapter, build the roadmap for the future, introduce new capabilities, and help bring a state‑of‑the‑art event environment to life. This is an opportunity to do more than manage what exists today. You'll help define what comes next.

Event Delivery & Production

• Own technology planning, production, and execution for Vanguard's corporate events, including flagship conferences along with town halls, leadership broadcasts, and executive engagements.
• Run event intake, scoping, staffing, and scheduling, so every event has a clear owner, an AV run of show, and the right technical coverage.
• Ensure reliable delivery of virtual, hybrid, and in‑person events, including global broadcasts that originate from or include international sites.
• Serve as the escalation point during live events, making real‑time decisions that protect the presenter and attendee experience.

Event Spaces & Technology Strategy

• Set standards for event room technologies, including AV systems, Microsoft Teams Rooms, cameras and displays, streaming platforms, and audience engagement tools such as QR experiences.
• Own the lifecycle and roadmap for event technology assets, evaluating emerging production and hybrid‑event technologies to improve quality and scale.
• Partner with network and collaboration engineering on readiness and silent testing ahead of major events, and drive remediation of findings.

Service & Operational Excellence

• Establish repeatable processes, including run‑of‑show templates, readiness checklists, post‑event reviews, and knowledge documentation.
• Define and monitor event KPIs, such as event success rate, incident volume, and stakeholder satisfaction, and use the results to drive continuous improvement.
• Manage event‑related incidents, problems, and changes in ServiceNow in partnership with operational support teams.
• Maintain accurate inventory, audits, and asset management for event equipment and spaces.

People Leadership

• Lead, coach, and develop a team of event technology specialists, setting clear goals, giving regular feedback, and managing performance.
• Build a coverage model and skills matrix that removes single points of failure and supports growth into new spaces and global events.
• Foster a culture of accountability, candor, customer focus, and strong partnership with event planners, communications teams, and venue partners.
• Recruit, onboard, and develop team members, including global and contract resources.

Vendor & Financial Management

• Manage relationships with production companies, AV integrators, staging vendors, and venues, including scopes of work, quotes, and performance.
• Develop and manage the event technology budget, including forecasting and business cases for new investments.
• Ensure vendor deliverables meet Vanguard's quality, security, and brand standards.

Required Qualifications

• Undergraduate degree of equivalent combination of training and experience
• 10 years related work experience, with at least five years' experience in technical support
• Three + years of people leadership/supervisory experience

Other Qualifications

• Proven ability to prioritize deliverables, resource‑planning skills, driving change and updating sr. stakeholders
• Willing and able to support a fully onsite, five‑day work schedule.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission. To work for the long‑term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in‑person learning, collaboration, and connection. We believe our mission‑driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience.