Delivery Lead - Marketing Technology

Vanguard; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Vanguard is seeking a Delivery Lead to manage marketing technology delivery and shape IT demand in collaboration with business and IT leaders. You will own all aspects of software delivery with the Product Manager and closely partner with a Solutions Architect and UX Design Lead.

You will lead talent, coordinate across teams, and drive strategic decisions for building products and services. The role is hybrid, requiring in-office presence 3 days a week (Tue, Wed, Thu).

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Demonstrated leadership with mentoring ability.
• Strong analytical and problem-solving skills.
• Knowledge of marketing technologies including Adobe platforms.
• Broad knowledge of the financial services industry.
• Hybrid role requiring in-office work 3 days per week.

Responsibilities

• Lead the delivery team and own software delivery for marketing technology.
• Partner with Product Manager, Solutions Architect and UX Design Lead.
• Coordinate across teams to align strategy and advise senior leadership.
• Support quarterly planning inputs, roadmaps and capability definitions.
• Identify opportunities for quality improvement and best practices.
• Coach team members and foster a culture of safety and learning.
• Promote innovation and process improvements within the Crew.

Skills

Technical leadership

Problem solving

Communication skills

Adobe platforms

Financial services knowledge

Education

Undergraduate degree in related field

Job description

Delivery Lead - Marketing Technology

We are seeking a Delivery Lead to manage and develop our marketing technology and partner with leaders in the business and IT to effectively shape IT demand that will deliver business and client value. In this role, your primary responsibility will be to lead a delivery team responsible for driving outcomes for marketing by owning all aspects of software delivery in partnership with the Product Manager, while collaborating closely with a Solutions Architect, Technical Lead and User Experience Design Lead.

Key Responsibilities

• Lead talent management, Lead to define the technical vision and ensure integrity and compliance with Vanguard's standards and vision.
• Steward the team and its relationships with key stakeholders.
• Coordinate across teams to create a consistent strategy for the functional area and advise senior leadership on strategic decision-making relevant to building products and delivering services.
• Work closely with Agile Coaches on supporting Product Managers to prepare inputs for the Quarterly Business Review and Big Room Planning as per the LPM framework. Key outputs include plan, roadmap and detailed capability/epic definition.
• Identify opportunities for continuous quality improvement of technical standards, methodologies, and technologies.
• Evaluates alternatives for modifications to systems/frameworks and recommends and/or make decisions on solutions that meet long-term business objectives and current organisational requirements.
• Understand the economics of the products we are delivering and support fiscal planning activities.
• Evaluate performance and provide targeted feedback and coaching.
• Support Crew in building skills, keeping abreast of technology advancements in their discipline and improving business acumen.
• Lead the team in ways that cultivate psychological safety and support.
• Encourage innovation and continuous improvement within the team.
• This may include but not limited to; enabling innovation events where the team can explore new ideas or technologies, encouraging Crew to propose and implement at least one process improvement per quarter and/or fostering a culture of experimentation and learning by celebrating both successes and failures.
• Ensure Technical Leads are held to defined and documented expectations, standards, and best practices (eg: coaching of junior Crew, fostering collaboration, promoting testing standards, deployment best practices and CI/CD process, etc).
• Partner with the Product Manager to help evolve the product vision, make trade-offs and manage technical dependencies.
• Support Technical, (eg: what's the total cost of ownership, how does it provide value, how does it scale, etc).

What it takes

• Undergraduate degree in a related field or the equivalent combination of training and experience.
• Experience in technical specialty.
• Demonstrated leadership experience preferred with proven ability to coach and mentor.
• Strong, demonstrated analysis and problem solving skills.
• Broad knowledge of the financial services industry.
• Knowledge of Marketing Technologies including Adobe platforms.
• Expert knowledge of the following technical lead practices and concepts.
• Strong communication skills e.g., ability to articulate concise and clear explanations of complex technical ideas and solutions.
• Special Factors Vanguard is not offering visa sponsorship for this position.
• This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday).

Please note that we review applications on a rolling basis and may close this role early if there is a high level of interest.

Why Vanguard?

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. It's what we stand for: value to investors.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.