Manager, Event Technology Services

The Vanguard Group, Inc.; Malvern (Chester County); On-site; USD 150,000 - 210,000; Full time

Job summary

Vanguard Group in Malvern is seeking an experienced head of Event Technology to own planning, production, and execution of corporate events, including flagship conferences and leadership broadcasts. You will lead a team, build the roadmap for the future, and introduce new capabilities to deliver a state-of-the-art event environment across virtual, hybrid, and in-person formats.

The role requires a proven track record in event tech leadership, on-site availability, and strong partnerships with

Qualifications

• Undergraduate degree or equivalent combination of training and experience.
• 10 years related work experience, with at least five years in technical support.
• Three or more years of people leadership/supervisory experience.
• Willing and able to support a fully onsite, five-day work schedule.

Responsibilities

• Own technology planning, production, and execution for Vanguard's corporate events.
• Run event intake, scoping, staffing, and scheduling with clear owners.
• Ensure reliable delivery of virtual, hybrid, and in-person events.
• Lead, coach, and develop the event technology team.
• Manage relationships with production companies, AV integrators, and venues.

Skills

Technical leadership

People leadership

Stakeholder management

Resource planning

Change management

Onsite work

Education

Undergraduate degree or equivalent combination of training and experience

Job description

Ready to shape what's next in event technology? Join Vanguard at a pivotal moment as we reimagine how technology powers high-impact executive and enterprise events. You'll lead an established team into its next chapter, build the roadmap for the future, introduce new capabilities, and help bring a state-of-the-art event environment to life. This is an opportunity to do more than manage what exists today. You'll help define what comes next.

Event Delivery & Production

Own technology planning, production, and execution for Vanguard's corporate events, including flagship conferences along with town halls, leadership broadcasts, and executive engagements. Run event intake, scoping, staffing, and scheduling, so every event has a clear owner, an AV run of show, and the right technical coverage. Ensure reliable delivery of virtual, hybrid, and in-person events, including global broadcasts that originate from or include international sites. Serve as the escalation point during live events, making real-time decisions that protect the presenter and attendee experience.

Event Spaces & Technology Strategy

Set standards for event room technologies, including AV systems, Microsoft Teams Rooms, cameras and displays, streaming platforms, and audience engagement tools such as QR experiences. Own the lifecycle and roadmap for event technology assets, evaluating emerging production and hybrid-event technologies to improve quality and scale. Partner with network and collaboration engineering on readiness and silent testing ahead of major events, and drive remediation of findings.

Service & Operational Excellence

Establish repeatable processes, including run-of-show templates, readiness checklists, post-event reviews, and knowledge documentation. Define and monitor event KPIs, such as event success rate, incident volume, and stakeholder satisfaction, and use the results to drive continuous improvement. Manage event-related incidents, problems, and changes in ServiceNow in partnership with operational support teams. Maintain accurate inventory, audits, and asset management for event equipment and spaces.

People Leadership

Lead, coach, and develop a team of event technology specialists, setting clear goals, giving regular feedback, and managing performance. Build a coverage model and skills matrix that removes single points of failure and supports growth into new spaces and global events. Foster a culture of accountability, candor, customer focus, and strong partnership with event planners, communications teams, and venue partners. Recruit, onboard, and develop team members, including global and contract resources.

Vendor & Financial Management

Manage relationships with production companies, AV integrators, staging vendors, and venues, including scopes of work, quotes, and performance. Develop and manage the event technology budget, including forecasting and business cases for new investments. Ensure vendor deliverables meet Vanguard's quality, security, and brand standards.

Required Qualifications

• Undergraduate degree of equivalent combination of training and experience
• 10 years related work experience, with at least five years’ experience in technical support
• Three + years of people leadership/supervisory experience

Other Qualifications

• Proven ability to prioritize deliverables, resource-planning skills, driving change and updating sr. stakeholders
• Willing and able to support a fully onsite, five-day work schedule.

Special Factors

Sponsorship Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission - we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.