Business Transformation and Change Management, Senior Specialist

The Vanguard Group; Malvern (Chester County); Hybrid; USD 110,000 - 170,000; Full time

Job summary

The Vanguard Group in Malvern, PA is seeking an experienced change management professional to lead strategic change initiatives, drive adoption of new operating models, and partner with leadership across functions. You will craft communications, coaching leaders, and develop tools to reinforce desired outcomes in a fast-paced environment.

The role requires strong facilitation, stakeholder engagement, and experience navigating ambiguity to align executives and teams around evolving priorities.

Qualifications

• 5+ years of experience in business transformation, change management, or process improvement initiatives.
• Hands-on change management and communication planning in large-scale transformation programs preferred.
• Bachelor’s degree; MBA or equivalent preferred.

Responsibilities

• Develop and execute change strategies to drive adoption of new behaviors, processes, and ways of working.
• Consult with stakeholders and build trusted partnerships with leaders, SMEs, and cross-functional partners.
• Coach leaders, facilitate discussions, and develop tools to communicate effectively and support teams through change.
• Lead workshops and stakeholder conversations to surface insights, build alignment, and move initiatives forward.
• Apply data, feedback, and AI-enabled capabilities to improve communications and organizational outcomes.

Skills

Change management

Communication

Facilitation

Executive communication

Stakeholder engagement

Education

Bachelor’s degree (B.E./B.Tech/BBA/BA) or equivalent

Job description

Candidates in this role will demonstrate: Strategic change management expertise, developing and executing change strategies that help leaders and crews successfully navigate organizational, operational, and business transformation initiatives while driving adoption of new behaviors, processes, and ways of working. Stakeholder consulting, communications, and engagement capabilities, building trusted partnerships with leaders, SMEs, and cross-functional partners while translating complex topics into clear, compelling, and audience-focused messages that foster understanding, alignment, and commitment to change.

Leadership enablement and readiness focus, coaching leaders, facilitating discussions, and developing tools and resources that equip leaders to communicate effectively, support their teams through change, and reinforce desired outcomes. Understanding of the people side of change, recognizing how organizational change impacts individuals and teams, proactively identifying adoption risks and resistance points, and developing strategies that promote engagement, ownership, and long-term success.

Comfort navigating ambiguity and complexity, proactively identifying risks, connecting information across workstreams, synthesizing diverse inputs, and driving clarity on evolving priorities and decisions. Facilitation and engagement expertise, leading workshops, working sessions, and stakeholder conversations that surface insights, build alignment, and move initiatives forward. Adaptive and innovative problem solving, leveraging data, feedback, and emerging tools, including AI-enabled capabilities, to improve communications, drive engagement, and enhance organizational outcomes.

Qualifications and Skills

• 5+ years of experience in business transformation, change management, or process improvement initiatives.


• Preferred experience with hands-on change management and communication planning within large-scale transformation programs.


• Bachelor’s degree (B.E./B.Tech/BBA/BA) or equivalent combination of education and experience required; graduate degree (MBA or M.Tech) preferred.


• Good to have skills include change management methodologies (e.g., ADKAR, Kotter), stakeholder engagement, communication planning, organizational readiness assessment, risk mitigation, and metrics-based success evaluation.


• Strong interpersonal, facilitation, and executive communication skills are essential, along with cross-functional collaboration and influencing without authority.


• Preferred certifications: Prosci Change Management.


• Ability to operate in a fast-paced, ambiguous environment, acting as a strategic partner to leadership and a tactical guide to project teams.

Special Factors Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience.

Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.