Manager Escrow

Compass International Holdings

Kennewick (WA)

On-site

USD 85,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Holidays and Sick Leave

Short- and Long-Term Disability

Life Insurance

Paid Family and Parental Leave

Employee Assistance Program (EAP)

Wellness Incentives

Job summary

TitleOne is seeking a Tri-Cities Team Leader to oversee the escrow and title operations across the Tri-Cities region, including Benton and Franklin Counties. You will drive daily operations, ensure compliance with state and federal regulations, and partner with leadership on strategic initiatives while delivering service aligned with TitleOne’s standards.

You will recruit, coach, and develop team members, manage workload and capacity, and establish SOPs for consistent quality and efficiency

Qualifications

Ability to lead teams, manage performance, and resolve conflicts professionally.
Strong understanding of escrow and title operations and related regulations.
Excellent communication with internal and external stakeholders.
Ability to read and interpret complex documents and convey guidance clearly.
Experience aligning operations with company policies and regulatory requirements.

Responsibilities

Lead and develop escrow and title teams to maintain accountability and service excellence.
Set priorities and direction to ensure consistent performance and productivity.
Recruit, onboard, train, and coach team members for success.
Conduct regular meetings, 1:1s, and evaluations including compensation recommendations.

Skills

Team leadership

Regulatory compliance

Performance management

Strategic planning

Communication

Tools

TitleOne systems

Job description

Position Overview

The Tri-Cities Team Leader plays a critical role in leading and supporting the Title and Escrow operations across the Tri-Cities region, including Benton and Franklin Counties. This position is responsible for overseeing daily operations, driving team performance, and ensuring compliance with company, state, and federal regulations. This role partners closely with leadership to support strategic initiatives, maintain operational efficiency, and deliver a high level of service aligned with TitleOne’s standards and values.

Key Responsibilities

Lead and develop the escrow and title team by fostering a culture grounded in accountability, collaboration, and service excellence.
Provide clear expectations, priorities, and direction to ensure consistent performance, quality, and productivity.
Recruit, interview, onboard, train, schedule, coach, and develop team members to support both individual and team success.
Conduct regular team meetings, one-on-ones, and performance evaluations, including recommending compensation adjustments when appropriate.
Lead and oversee daily operations of the Tri-Cities escrow and title team, ensuring work is completed accurately, timely, and in alignment with company standards.
Manage team capacity and workload distribution, including cross-training initiatives and staffing planning.
Coordinate responsibilities across escrow and title functions to meet deadlines and maintain high service levels.
Establish, implement, and maintain standard operating procedures (SOPs) for escrow and title operations.
Conduct periodic production meetings and perform regular file audits to ensure quality, accuracy, and compliance.
Ensure adherence to escrow accounting controls, internal policies, and regulatory requirements.
Ensure compliance with all applicable state and federal regulations, including Department of Insurance guidelines and RESPA requirements.
Maintain a strong understanding of title insurance products, underwriting standards, and title production systems.
Identify and recommend improvements to team structure, workflows, and processes to enhance operational efficiency and responsiveness.
Collaborate with internal departments and leadership to support business objectives and strategic initiatives.
Build and maintain strong relationships with internal teams, customers, and external partners.
Interact and communicate in a professional and effective manner with all levels of team members, leadership, customers, and external partners.
Performs other functions as necessary or as assigned.

Required Qualifications

Demonstrates a business and personal philosophy consistent with TitleOne’s core values and mission.
Ability to lead teams, manage performance, and resolve conflicts in a professional and effective manner.
Strong problem‑solving skills with the ability to manage multiple priorities and variables.
Ability to read, analyze, and interpret complex documents and communicate effectively with a variety of audiences.
Knowledge of industry trends, regulatory requirements, and competitive landscape.
Strong relationship‑building and communication skills with internal and external stakeholders.

Preferred Qualifications

Prior experience leading escrow and/or title operations teams.
Experience managing multi‑function teams (title and escrow combined operations).
Familiarity with TitleOne systems, workflows, and operational standards.

Work Environment and Physical Requirements

The physical demands described herein are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The role is performed in an indoor office environment and requires extended periods of sitting and computer use; regular verbal and written communication; and occasional standing, walking, bending, reaching, and lifting of materials up to 25 pounds.

Why TitleOne

At TitleOne, we believe there is a difference. Our team delivers confidence and peace of mind through trusted expertise, innovative tools, and a strong commitment to the communities we serve. We support our team members with meaningful work, opportunities for growth, and a collaborative, people‑first culture.

Benefits