Manager ERP & Corporate Applications

lvhn; Allentown (Lehigh County); On-site; USD 110,000 - 140,000; Full time

Job summary

Lehigh Valley Health Network seeks a seasoned IT applications leader to oversee ERP and corporate applications, ensuring secure, stable operations and strong end-user support.

The role includes guiding maintenance, resolving issues, and aligning roadmaps with business objectives, while managing teams and ensuring regulatory compliance in a healthcare environment.

Qualifications

• Bachelor's degree in Information Systems or related discipline with 5 years of experience.
• 5 years in supporting, administering, or improving business-facing applications in a complex org (healthcare preferred).
• 2 years in managing or leading teams for application operations and support.
• Strong server, hosting, and process integration knowledge.
• Deep knowledge of security, regulatory compliance, and ITSM tools (ServiceNow).
• Ability to manage full application lifecycle from implementation to decommissioning.

Responsibilities

• Lead daily ERP and corporate application operations ensuring stability and security.
• Provide guidance for application maintenance, issue resolution, and team performance.
• Identify gaps and recommend solutions to improve functionality and reduce complexity.
• Partner with leadership on roadmaps, upgrades, and integrations with proper change control.
• Monitor user feedback and metrics to drive usability and performance improvements.
• Ensure regulatory compliance, accurate documentation, and alignment with business goals.
• Foster cross-functional collaboration and a culture of accountability.

Skills

Vendor management

Stakeholder engagement

Change management

Regulatory compliance

ServiceNow/ITSM

Cloud-based systems

Team leadership

Education

Bachelor's degree in Information Systems

Tools

ServiceNow

OnBase

CCURE 9000

HealthStream

Windows Server

VMware

CompTIA Server+

Job description

Imagine a career at one of the nation’s most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region.

Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Job Duties

• Lead daily operations of ERP and corporate applications, ensuring stability, security, and optimization for end-user needs.
• Provide guidance and support for application maintenance, issue resolution, and team performance management.
• Evaluate system gaps and recommend solutions or consolidations to improve functionality and reduce complexity.
• Partner with leadership on application roadmaps, upgrades, enhancements, and integrations while ensuring proper change control.
• Monitor user feedback and operational metrics to identify and implement usability, performance, and support improvements.
• Ensure compliance with regulatory requirements, maintain accurate documentation, and align processes with business objectives.
• Promote cross-functional collaboration, knowledge sharing, and a culture of accountability and continuous improvement.

Minimum Qualifications

• Bachelor's Degree equivalent 5 years related experience in Information Systems or a related discipline required.
• 5 years experience supporting, administering, or improving business-facing applications within a complex organization, preferably in a healthcare or mission-driven environment. and
• 2 years experience managing or leading teams responsible for application operations and support. and
• Strong understanding of server environments, application hosting, and integration with operational processes.
• Deep knowledge of corporate applications, security compliance, and experience with ServiceNow or similar IT service management tools.
• Ability to manage full application lifecycle, including implementation, upgrades, enhancements, and decommissioning.
• Proven skills in vendor management, stakeholder engagement, and effective collaboration across technical and business teams.
• Familiarity with cloud-based systems, SaaS models, and structured approaches to change management and release coordination.

Preferred Qualifications

• ITIL Foundation or higher - for service management and operational support process maturity
• Relevant platform certifications - such as OnBase Certified System Administrator, CCURE 9000, or HealthStream administrator training
• Server administration certifications - such as Microsoft Certified: Windows Server Hybrid Administrator Associate, CompTIA Server+, or VMware Certified Professional
• Security-related certifications, such as CompTIA Security+ or CISSP, especially for roles involving access control and server security oversight
• PMP or comparable project management certification - helpful but not required

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, ben