Manager Environmental Services Bend

St. Charles Health System; Bend (OR); On-site; USD 110,000 - 150,000; Full time

Job summary

St. Charles Health System in Bend, Oregon seeks a Manager of Environmental Services to oversee housekeeping and linen operations, directing supervisors, coordinators and caregivers, and ensuring a sanitary, attractive, safe, and orderly hospital environment.

The role focuses on planning resources, budgeting, QA checks, staffing, and training, with emphasis on compliance, infection control, and continuous process improvement in collaboration with teams.

Qualifications

• Minimum of 3 years experience in a hospital service department.
• Preferred: 3 years experience in supervisory capacity.
• Knowledge of regulatory requirements, infection control policies, and disaster response processes.

Responsibilities

• Plan, organize, direct, coordinate and supervise Environmental Services to maintain a sanitary, attractive, and orderly hospital environment.
• Coordinate services to keep Bend service areas clean, comfortable, and safe.
• Perform quality assurance checks daily and respond to customer requests.
• Oversee recruitment, hiring, and orientation of caregivers; provide training and coaching.
• Maintain staffing schedules within budget; monitor compliance and safety requirements.
• Provide reports to support surveys, inspections, and audits.
• Collaborate with teams to implement process improvements using Value Improvement practices.

Skills

Leadership

Staff management

Operations planning

Education

Associate degree or higher

Bachelor’s Degree

Job description

The Manager Environmental Services manages the provision of housekeeping and linen services. Directs, organizes, and plans the use of resources (human, equipment, supplies) and processes (methods, policies, and procedures). Insures the hospital environments are sanitary, attractive, safe and orderly. This position directly manages supervisors, coordinators and caregivers.

Essential Functions and Duties

• Plan, organize, direct, coordinate and supervise functions and activities of the Environmental Services Departments to maintain the hospital environment in a sanitary, attractive, and orderly condition.
• Coordinate services to maintain the cleanliness, comfort, and safety of the interior of The Bend service areas.
• Perform Quality Assurance checks daily.
• Observe areas that need cleaning and schedule cleaning to be done.
• Respond to all requests from customers in a timely and courteous manner.
• Provide A/V support as needed.
• Assist with entering new ESD caregivers into the Bed Tracking system.
• Direct and oversee recruitment, hiring, and orientation activities of new caregivers.
• Provide initial and ongoing training, coaching and development of caregivers.
• Maintain daily and weekly schedules for the department keeping staffing within budget parameters.
• Maintain a high level of patient and customer satisfaction and safety.
• Provide reports as needed in follow‑up to surveys, inspections, and audits.
• Assist with cleaning needs as necessary.
• Maintain a thorough knowledge of cleaning processes, regulatory requirements, infection control policies, codes and disaster response process as it applies to the department.
• Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.
• Hire, direct, coach and monitor the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.
• Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
• Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.
• Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

• Required: Associate degree or higher in related field.
• Preferred: Bachelor’s Degree in related field.

Licensure/Certification/Registration

• Required: Certified Healthcare Environmental Services Technician (CHEST).
• Preferred: N/A

Experience

• Required: Minimum of 3 years experience in a hospital service department.
• Preferred: 3 years experience in supervisory capacity.