Manager, Entertainment Operations

Royal Caribbean Group; Indiana; On-site; USD 168,000 - 240,000; Full time

Job summary

Royal Caribbean Group is seeking a Senior Lead, Entertainment Operations for the River fleet, based in Basel, Switzerland, with close partnership to Miami. This role blends strategic vision with hands-on execution to shape river entertainment programming and guest experiences across vessels.

You will work with Product Development and partners to refine strategy, manage budgets, and drive scalable operations while aligning with Celebrity brand standards and global partnerships.

Qualifications

• Proven experience in entertainment operations, programming, or talent management.
• Ability to scale programs and experiences in evolving environments.
• Strong commercial and guest experience acumen.
• Familiarity with European markets and talent sourcing.
• Excellent stakeholder management and communication skills.
• Forecasting and managing entertainment budgets.
• German language preferred; knowledge of French, Portuguese, Dutch, Hungarian, Romanian, Bulgarian, or Serbian is a plus.

Responsibilities

• Oversee the implementation and ongoing execution of entertainment programming across the river fleet.
• Support development and evolution of Celebrity River entertainment programming with stakeholders.
• Evaluate guest feedback and opportunities to enhance programming and engagement.
• Identify emerging trends, talent, and concepts and present recommendations to leadership.
• Collaborate with cross‑functional teams to curate experiences reflecting local culture.
• Develop and maintain entertainment operating standards, processes, and assets.
• Manage SOPs, materials, audits, and vessel support initiatives.
• Serve as shoreside contact for operational issues and contingency planning.

Skills

Entertainment operations

Program development

Stakeholder management

Creative leadership

Travel & international coordination

Education

Bachelor’s degree or equivalent

Job description

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Manager, Entertainment Operations River

This position is on – site in Basel Switzerland

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Celebrity Cruises Entertainment Team has an exciting career opportunity for a full-time Senior Lead, Entertainment Operations reporting to the VP, Entertainment.

Position Summary

Reporting to the VP, Entertainment for Celebrity Cruises, the Senior Lead, Entertainment Operations – River plays a pivotal role in shaping and operationalizing the entertainment vision for our River Cruise portfolio. This is a unique opportunity to help build and define a new facet of the Celebrity Cruises experience—where innovation, agility, and creativity are essential. Based in Basel, Switzerland and working in close partnership with the Miami headquarters, this leader will drive the evolution of entertainment and programming across the river fleet—balancing strategic direction with hands‑on execution.

The role requires an entrepreneurial mindset: someone who thrives in ambiguity, embraces discovery, rethinking the norm, and is energized by building new frameworks, partnerships, and guest experiences from the ground up through alignment with key stakeholders and strategic partners. This position will contribute not only to the delivery of exceptional, destination‑driven entertainment that spans across foundational, itinerary based, and signature event activations, but also to the ongoing refinement of strategy, operating models, and best practices as the business continues to scale. This position will work closely with Product Development in Miami as well as any Product Development Partners in Basel to refine the strategy and review opportunities to adjust the product as we capture learnings, enter new destinations and manage partnerships.

Essential Duties and Responsibilities

• Oversee the implementation and ongoing execution of entertainment programming across the river fleet.
• Support the ongoing development and evolution of Celebrity River entertainment programming in partnership with Product Development and key stakeholders.
• Evaluate guest feedback, operational results, and destination opportunities to enhance programming and guest engagement.
• Proactively identify emerging trends, talent, and creative concepts and present recommendations to leadership.
• Adapt entertainment best practices to the river environment while maintaining alignment with Celebrity brand standards.
• Collaborate with vendors and cross‑functional teams to curate experiences reflecting local culture and regional authenticity.
• Develop and maintain entertainment operating standards, processes, program assets, and supporting documentation.
• Manage entertainment‑related SOPs, program materials, audits, and vessel support initiatives.
• Serve as the primary shoreside contact for operational issues, contingency planning, and entertainment service recovery.
• Ensure Cruise Directors and shipboard teams are trained, supported, and operating in alignment with established standards and expectations.
• Oversee Cruise Director delivery of activity programming in partnership with the Activities team.
• Coordinate the day‑to‑day live music operation, including recruitment support, agency coordination, scheduling, deployment, and performance oversight.
• Lead the curation and execution of shipboard background music in collaboration with Product Development, Broadcast, Live Music, and external partners.
• Support onboard entertainment media delivery, including television content, films, digital signage, promotional assets, and special event broadcasts, ensuring a consistent and high quality guest experience.
• Support forecasting and management of entertainment‑related budgets, including talent, travel, vendor, broadcast, and operational expenses.
• Establish and monitor performance metrics to evaluate program effectiveness and guest satisfaction.
• Use data‑driven insights to identify opportunities for operational improvement and program optimization.
• Partner with Entertainment, Hotel Operations, Food & Beverage, Onboard Revenue, Product Development, Marketing, Legal, Finance, and other stakeholders to support integrated guest experiences.
• Collaborate with Miami and Basel teams to ensure alignment of strategy, execution, and operational standards across the fleet.
• Contribute to the development of scalable organizational practices and support future team growth as the river business expands.
• Embrace a test‑and‑learn approach to continuously improve the guest experience and operations.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor or management.

Qualifications & Education

• Proven experience in entertainment operations, programming, or talent management within ocean/river cruise, hospitality, or adjacent industries
• Demonstrated ability to build or scale programs, processes, or experiences in evolving environments
• Strong commercial and creative acumen, with a deep understanding of guest experience
• Established network or familiarity with talent sourcing, agencies, and entertainment trends— particularly within European markets
• Exceptional stakeholder management and communication skills, with the ability to influence across functions and levels
• Analytical mindset with the ability to translate insights into action
• Bachelor’s degree in a related field or equivalent professional experience
• Working knowledge of German is preferred, along with proficiency in one or more of the following languages: French, Portuguese, Dutch, Hungarian, Romanian, Bulgarian, or Serbian.
• Responsible for forecasting and managing entertainment programming budgets, including talent, travel, broadcast, and operational costs.

Internal / External Relationships

Internal

Entertainment (Live Music, Headliners, Enrichment, Broadcast, Technical, Theatrical Production), Hotel Operations, Onboard Revenue, Food & Beverage, Marketing, Product Development, Legal, Finance, HR, Groups & Charters, Newbuild & Refurbishment, Shipboard Personnel

External

Talent agencies, performers, production partners, content creators, entertainment vendors, festival organizers, and strategic partners.

Working Conditions

Based in Basel with regular collaboration across global time zones. This role requires 25-30% international travel and time onboard vessels, as well as engagement with industry partners and talent markets.

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

We knowthere'sa lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer anyadditionalquestions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassmenton the basis ofrace, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.