Director, Food and Beverage Operations

Royal Caribbean Group; Miami (FL); Vor Ort; USD 150.000 - 210.000; Vollzeit

Zusammenfassung

Royal Caribbean Group is seeking a full-time Director, Food and Beverage Operations for the Hotel Operations Team based in Miami. The role drives F&B and restaurant performance across the fleet, partnering with culinary, housekeeping, entertainment and guest services to deliver exceptional service and revenue growth.

You will lead a growing team of F&B professionals, implement fleetwide training programs, and oversee new restaurant launches alongside technology platforms, while ensuring

Qualifikationen

• 12+ years of restaurant or related senior management experience.
• Proven leadership and food and beverage management abilities.
• Proven strategic business management knowledge with financial, product, quality, HR and analytical skills.

Aufgaben

• Oversee F&B and Restaurant operations through Directors, Traveling Directors and Restaurant Operations Managers.
• Drive revenue growth and fleetwide performance with strategic initiatives (targeted improvements).
• Direct F&B and restaurant operations to ensure seamless service delivery and strong guest satisfaction.
• Develop and implement strategies to elevate guest satisfaction and service ratings.
• Mentor and develop future leaders; participate in hiring and training of F&B management fleet.
• Provide guidance to shipboard F&B Directors and Restaurant Managers for performance excellence.
• Lead the launch of new restaurant venues and oversee technology platform implementations (XDining, InfoGenesis, Hybris, Fidelio, AS400, GuestSense, RS App).
• Manage FOH cost controls and inventory systems to promote efficiency across the fleet.
• Oversee strategic partnerships (e.g., Daniel Boulud, Skullmapping, DineAware) and ensure alignment with operations.

Kenntnisse

Restaurant management

Leadership

Strategic planning

Financial acumen

Communication

Tools

XDining

InfoGenesis

Hybris

Fidelio

AS400

GuestSense

RS App

Jobbeschreibung

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Director, Food and Beverage Operations

Journey with us!

Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full-time Director, Food and Beverage Operations on the Hotel Operations Team reporting to the VP, Food and Beverage Operations.

The position is onsite and based in Miami, Florida

What does the Hotel Operations Team do?

The Hotel Operations Team at Royal Caribbean Group oversees the end-to-end onboard and shoreside hotel experience across the fleet. The team sets operational standards and partners with culinary, housekeeping, entertainment, and guest services to ensure safe, efficient, and exceptional service delivery, driving consistency, quality, and continuous improvement while bringing the brand promise to life and enhancing guest satisfaction.

How you can make an impact:

This role is responsible for overseeing the Food and Beverage operations performance and Restaurant operations within Celebrity Cruises, with a focus on enhancing guest satisfaction, driving revenue growth, ensuring operational excellence, developing future leaders, managing large-scale projects, ensuring compliance with sanitation and environmental standards, implementing fleet-wide training programs, and maintaining service standards in all restaurant venues. The role also involves collaborating with various departments to maintain service standards and support the strategic growth of the company's Food and Beverage operation.

What your day-to-day will look like:

Food and Beverage Performance

• Directly oversees Food and Beverage and Restaurant operations through Food and Beverage Directors, Traveling Directors, and Restaurant Operations Managers driving performance of the fleet

Revenue and Utilization Growth

• Directly responsible for increasing specialty restaurant utilization and $60M+ revenue through strategic initiatives and targeted operational improvements, in direct correlation with revenue targets.

Operational Excellence

• Directing F&B and Restaurant operations, ensuring seamless service delivery, guest satisfaction, and efficient crew management.

Guest Satisfaction

• Develop and implement strategies to elevate guest satisfaction, consistently achieving service ratings of MDR Service 95.5, OVC Service 93.4, Food Quality OVC & MDR 90+, All Specialty Restaurants and other venues 90+

Team Development and Leadership

• Mentor and develop future leaders in Food and Beverage department, through a hands‑on approach
• Directly involved in the hiring, selection, and training of F&B Management team members, supporting fleet

Leadership Oversight

• Lead a growing team that includes 1 Lead Restaurant Operations, 1 Dining Supervisor, 3 dotted‑line dining coordinators, 4 Traveling F&B Directors
• Provide guidance to shipboard F&B Directors and Restaurant Managers, ensuring team performance

Implement Training Programs

• Introduce fleetwide hospitality training, redefine service standards, and develop new training materials, including videos.
• Oversee the Restaurant Trainer position on each ship.
• Manage hospitality F&B and restaurant training standards fleetwide, ensuring effective implementation
• Successfully direct the launch of new restaurant venues and oversee the implementation of technology platforms (XDining, InfoGenesis, Hybris, Fidelio, AS400, GuestSense, RS App).

Cost Control

• Implement Front of House (FOH) inventory management systems to promote cost efficiency and streamline operational processes and leading F&B Directors with full control and involvement

Strategic Partnerships

• Oversee service-related aspects of partnerships such as Daniel Boulud, Skullmapping, DineAware, ensuring integration with the company’s operations.

How to achieve success:

• 12+ years of restaurant or related senior management experience, preferably in high-volume 4- or 5-star resorts, cruise lines, hotels, restaurants, or food service facilities.
• Proven leadership and food and beverage management abilities.
• Proven strategic business management knowledge and skills, including financial, product, quality assurance, human resources, and analytical skills.
• Highly effective communication and interpersonal skills, both verbally and in writing.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing equal employment opportunities and to providing reasonable accommodation to support candidates with disabilities during our hiring process.If you need a reasonable accommodation, please reach out to us at [e-mail]. This email is for disability-related accommodation requests only.