Senior Manager, Salesforce Architect

Jobtailor; Brea (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Salesforce leader to direct strategy, implementation, and optimization of Salesforce platforms. You will manage large teams of developers and admins, oversee complex projects, and engage stakeholders to drive CRM initiatives that align with business goals.

You will ensure broad user adoption of Salesforce, oversee integration with adjacent systems for a unified customer view, and translate business requirements into scalable Salesforce

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
• 8+ years of IT/CRM experience focusing on Salesforce, incl. platform management or architecture.
• Proven track record leading CRM initiatives and teams with hands-on Salesforce administration or development.
• Deep knowledge of Salesforce ecosystem: Sales Cloud, plus familiarity with Service/Marketing Cloud.
• Strong Salesforce configuration/customization (Flows, Apex, Lightning Components) and integration (APIs, Mulesoft).
• Solid project management capabilities delivering Salesforce/CRM projects end-to-end.
• Familiarity with Agile/Scrum, backlog management, and Jira for iterative delivery.
• Strategic thinker translating complex business requirements into Salesforce roadmaps with business value.

Responsibilities

• Lead strategy, implementation, and optimization of Salesforce platforms.
• Manage teams of developers/admins overseeing complex project delivery and stakeholder engagement.
• Collaborate cross-functionally to align CRM initiatives with business goals.
• Drive high user adoption and effective use of Salesforce across the organization.
• Ensure Salesforce is integrated with adjacent systems for a unified customer data view.

Skills

Salesforce Platform Management

Salesforce Configuration

Project Management

Agile/Scrum Methodologies

Team Leadership

Education

Bachelor’s degree in Information Systems/CS/Business

Tools

JIRA

Job description

Responsibilities

• Lead the strategy, implementation, and optimization of Salesforce platforms.
• Manage teams of developers/admins, overseeing complex project delivery and stakeholder engagement.
• Collaborate cross-functionally to align CRM initiatives with business goals.
• Drive high user adoption and effective use of Salesforce across the organization.
• Ensure Salesforce is seamlessly integrated with adjacent systems to provide a unified view of customer data.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
• 8+ years of experience in IT/CRM roles (with a focus on Salesforce), including several years in Salesforce platform management or Salesforce architecture positions.
• Proven track record of leading CRM initiatives and teams; experience should include hands-on Salesforce administration or development as well as supervisory responsibilities.
• Deep knowledge of the Salesforce ecosystem - expertise in Salesforce Sales Cloud (CRM) and familiarity with Service Cloud or Marketing Cloud.
• Strong skills in Salesforce configuration, customization (Flows, Apex, Lightning Components), and integration methods (APIs, mulesoft) to design scalable, high-performance solutions.
• Solid project management capabilities, with experience delivering Salesforce or CRM projects through their full lifecycle.
• Familiarity with Agile/Scrum methodologies, backlog management, and tools (JIRA, etc.) to facilitate iterative and on-time delivery of enhancements.
• Strategic thinker who can align technology plans with business strategy - capable of assessing complex business requirements and translating them into effective Salesforce solutions and roadmaps with clear business value.

Core Competencies

Demonstrates expertise in Salesforce platform management, including configuration, customization, and integration, while effectively leading teams to deliver CRM initiatives aligned with business goals.

Highest-signal resume keywords

• Salesforce Platform Management
• Salesforce Configuration and Customization
• Project Management
• Agile/Scrum Methodologies
• Team Leadership

Hard Skills

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Marketing Cloud
• Salesforce Administration
• Salesforce Development
• Apex
• Lightning Components
• APIs
• Mulesoft
• Backlog Management

Soft Skills

• Strategic Thinking
• Stakeholder Engagement
• Collaboration

Industry Keywords

• CRM
• Information Systems
• Computer Science
• Business

Tools & Technologies

• JIRA