Manager, Engineering Observability

Procore Technologies; Austin (TX); Hybrid; USD 168,560 - 231,770; Full time

Benefits offered by this job

Equity compensation

Bonus incentive

Job summary

Procore Technologies is seeking an Engineering Manager to lead the Observability team within the Developer Acceleration group in a hybrid role based in Austin, TX. You will own the strategy and execution for the internal platform powering metrics, logging, tracing, and error monitoring across Procore's engineering org—covering Datadog, Honeycomb, SumoLogic, OpenTelemetry, and Bugsnag.

You will shape the observability strategy, build a world-class developer experience around internal tooling,

Qualifications

• 7+ years experience as a Software Engineer with 2+ years managing teams across timezones.
• Hands-on backend systems, distributed infrastructure, or platform tooling experience.
• Experience building or operating observability platforms using Datadog, OpenTelemetry, Prometheus, Grafana.
• Background in SRE with strong understanding of SLOs, incident management, and on-call.
• Experience evaluating observability tooling strategies and tradeoffs between vendor and custom solutions.
• Ability to lead in ambiguity and translate problems into clear strategies and roadmaps.
• Interest or experience in observability for AI/ML or agentic systems is a plus.

Responsibilities

• Define and execute the technical strategy and roadmap for the observability platform.
• Evolve the toolset to work together as a unified platform across Datadog, OpenTelemetry, and more.
• Build self-service observability frameworks and standards for engineering teams.
• Partner with engineering leadership and SREs to align investments with reliability goals.
• Drive engineering excellence: SLOs, incident management, and reliability.
• Recruit, mentor, and develop engineers across timezones.

Skills

Observability experience

Team leadership

SRE mindset

Roadmap planning

Vendor evaluation

Tools

Datadog

OpenTelemetry

Prometheus

Grafana

Job description

We're looking for an Engineering Manager to lead Procore's Observability team within the Developer Acceleration group. You'll own the strategy and execution for the internal platform powering metrics, logging, tracing, and error monitoring across Procore's engineering organization – including Datadog, Honeycomb, SumoLogic, OpenTelemetry, and Bugsnag.

This is a hands‑on leadership role where you'll shape Procore's observability strategy, build a world‑class developer experience around internal tooling, and grow a team of 6–10 engineers.

This position reports to a Senior Manager within the Developer Acceleration group and will be a hybrid role based in our Austin,TX office. We're looking for someone to join us immediately.

Responsibilities

• Define and execute the technical strategy and roadmap for Procore's observability platform, including metrics, logging, tracing, and error monitoring
• Evaluate and evolve the observability toolset — making principled decisions on how Datadog, Honeycomb, SumoLogic, OpenTelemetry, and Bugsnag work together as a unified platform
• Build self‑service observability frameworks and standards that engineering teams across Procore can adopt
• Partner with engineering leadership and SREs to align observability investments with reliability, incident response, and on‑call health goals
• Drive engineering excellence: SLOs, incident management, system reliability, and technical debt
• Recruit, mentor, and develop engineers across timezones — fostering a culture of ownership and curiosity
• Collaborate with stakeholders across engineering to align platform investments with broader business objectives
• Position the platform to support Procore's growing AI and agentic workloads as Construction Intelligence capabilities expand

Qualifications

• 7+ years experience as a Software Engineer, with 2+ years managing teams across varying sizes and timezones
• Hands‑on technical depth in backend systems, distributed infrastructure, or platform/developer tooling
• Experience building or operating observability platforms using tools such as Datadog, OpenTelemetry, Prometheus/Grafana, or similar
• Background in SRE or reliability engineering, with strong understanding of SLOs, incident management, and on‑call operations
• Experience evaluating and optimizing observability tooling strategies — making principled tradeoffs between vendor and custom solutions
• Ability to lead in ambiguity and translate evolving problem spaces into clear strategies and executable roadmaps
• Experience with or genuine interest in observability for AI/ML or agentic systems is a plus

Additional Information

Base Pay Range: 168,560.00 - 231,770.00 USD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job‑related skills, experience, education or training, and location.

This position requires access to technology, software, and data that is controlled or restricted under U.S. law, regulation, executive order, or government contract.

For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.