Manager, eLearning Support

Wake Tech; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Wake Tech in Raleigh seeks a Manager of eLearning Support Services to oversee LMS support for students and faculty and manage eLearning Testing Centers. The role ensures compliance with federal, state, and accreditation standards and keeps LMS policies up-to-date.

The position collaborates with college leadership to advance online learning initiatives, develop training programs, and support faculty in using instructional technologies. A leadership background in LMS delivery is essential.

Qualifications

• Bachelor's degree in instructional technology, computer science, or closely related field.
• Three years of experience in a leadership or supervisory role.
• Three years of experience with online instructional delivery and support.
• Three years of experience in an IT or related discipline supporting Learning Management Systems, such as Blackboard.
• Valid Driver's license and approval required by the College’s liability insurance carrier.

Responsibilities

• Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College.
• Collaborates with college leadership and academic departments on online learning initiatives and testing services.
• Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations.
• Participates in the development and administration of policies and procedures related to online learning and testing services.
• Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software.
• Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies.
• Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines.
• Works closely with ITS regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate.
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning.
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools.
• Partners with academic leadership, faculty, and college stakeholders to support and serve the College’s initiatives related to online learning.
• Ensures course materials and other instructional technology are fully accessible.
• Assists in maintaining and revising the department’s online learning webpages.
• Coordinates the maintenance and revision of the online student orientation in LMS.
• Collects and disseminates distance-learning data, including student success rates and NCCCS reports.
• Serves on various college and professional committees

Skills

Leadership

Team Management

LMS Support

Policy Compliance

Training Delivery

Education

Bachelor's degree in instructional technology

Master's degree in instructional technology

Tools

Blackboard

Job description

The Manager of eLearning Support Services is responsible for overseeing the support provided to students and faculty for the College’s courses within the Learning Management System (LMS) and the eLearning Testing Centers. This role ensures that all online learning initiatives comply with federal, state, and accreditation requirements, and that LMS-related policies are up-to-date.

Most postings are open for a limited time, depending upon the number of applications received. When the stated closing date is "Continuous", please apply immediately. The position may close without notice.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• *Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College
• *Collaborates with college leadership and academic departments on online learning initiatives and testing services
• *Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations
• *Participates in the development and administration of policies and procedures related to online learning and testing services
• *Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software
• *Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies
• *Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines
• Works closely with other members of Information Technology Services (ITS) regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools
• Partners with academic leadership, faculty, and college stakeholders to support and serve the College’s initiatives related to online learning
• Ensures course materials and other instructional technology are fully accessible
• Assists in maintaining and revising the department’s online learning webpages
• Coordinates the maintenance and revision of the online student orientation in LMS
• Collects and disseminates distance-learning data, including student success rates and NCCCS reports
• Serves on various college and professional committees

Knowledge, Skills, and Abilities

• *Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College
• *Collaborates with college leadership and academic departments on online learning initiatives and testing services
• *Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations
• *Participates in the development and administration of policies and procedures related to online learning and testing services
• *Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software
• *Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies
• *Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines
• Works closely with other members of Information Technology Services (ITS) regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools
• Partners with academic leadership, faculty, and college stakeholders to support and serve the College’s initiatives related to online learning
• Ensures course materials and other instructional technology are fully accessible
• Assists in maintaining and revising the department’s online learning webpages
• Coordinates the maintenance and revision of the online student orientation in LMS
• Collects and disseminates distance-learning data, including student success rates and NCCCS reports
• Serves on various college and professional committees

Minimum Requirements

• Bachelor's degree in instructional technology, computer science, or closely related field
• Three years of experience in a leadership or supervisory role
• Three years of experience with online instructional delivery and support
• Three years of experience in an IT or related discipline supporting Learning Management Systems, such as Blackboard
• Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences

• Master's degree in instructional technology, computer science or closely related field
• Five years of experience providing support for Blackboard Learn or similar Learning Management System
• Five years of management and/or supervisory experience
• Online teaching experience

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