Distance Learning Coordinator

NC Community Colleges; Wilson (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Wilson Community College seeks an LMS Support Specialist to help deliver distance learning by maintaining the LMS, assisting faculty with course design, and supporting instructors and students with technical issues.

The role emphasizes operational support, user training, and data reporting to drive instructional quality and accessibility across online programs.

Qualifications

• Bachelor’s degree in Information Science, Information Technology, Information Systems, Education, or related field.

Responsibilities

• Provide operational, technical, and administrative support for the College’s LMS to ensure reliable distance learning delivery.

Skills

LMS administration

Customer service

Troubleshooting

End-user training

Faculty support

Educational technology

Data reporting

Vendor coordination

Education

Bachelor’s degree in Information Science or related field

Two years higher ed support experience

Tools

Canvas

Moodle

Job description

• Bachelor’s degree in Information Science, Information Technology, Information Systems, Communication, Education, or a related field required.
• Two years of higher education experience in a support role.
• Experience supporting software systems and troubleshooting technology-related issues.
• Experience providing customer service, technical support, and end-user training.

Preferred Qualifications

Education and Experience
Preffered

• Experience with Canvas and Moodle.

Position Description

Under the direction of the Director of Distance Learning, supports the College’s learning management system and distance learning initiatives by providing operational, technical, and instructional support to faculty, staff, and students. Assists with LMS administration, course readiness, instructional technologies, faculty support, and online course quality to help ensure accessible, student-centered learning environments and the effective delivery of distance learning.

Essential Duties and Responsibilities

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide operational, technical, and administrative support for the College’s Learning Management System (LMS) and related instructional technologies to ensure the reliable delivery of distance learning.
• Support LMS administration, including course creation, user accounts, enrollments, permissions, troubleshooting, system testing, vendor coordination, and platform enhancements.
• Manage course quality by supporting course preparation, conducting readiness reviews, and promoting continuous improvement to ensure courses meet institutional quality and accessibility standards.
• Partner with faculty to improve courses by providing guidance on course design, learning activities, assessments, accessibility, learner engagement, and instructional best practices.
• Develop and deliver training, documentation, and support resources for faculty, staff, and students related to the LMS and instructional technologies.
• Collect, maintain, analyze, and distribute data and reports related to LMS operations, course readiness, faculty support, and instructional technology initiatives.
• Assist with evaluating and implementing instructional technologies, special projects, strategic initiatives, and continuous improvement efforts that support distance learning operations, instructional innovation, and student success.

Related Responsibilities

• Participate in institutional committees and meetings as needed.
• Participate in campus activities and promote college programs and events to faculty, staff, students, and the community.
• Participate in the College’s recruitment efforts by reviewing and providing recommendations for program publications, the College’s website, social media, marketing materials, and other community relations activities.
• Maintain a high level of professional skills and abilities through participation in professional organizations, workshops, and professional development opportunities.
• Perform other duties as assigned by the supervisor or members of College Leadership.

Knowledge, Skills, and Abilities

• Knowledge of learning management systems (LMS), distance learning operations, and instructional technologies.
• Knowledge of instructional design, online learning, accessibility standards, and Universal Design for Learning (UDL).
• Skill in supporting LMS administration, instructional technologies, and technology-related issues.
• Skill in conducting training and the development of instructional resources.
• Skill in troubleshooting, evaluating, and implementing instructional technologies.
• Skill in collecting, analyzing, and reporting data to support assessment and continuous improvement.
• Ability to provide excellent customer service and communicate effectively.
• Ability to organize work, manage multiple priorities, and meet deadlines.
• Ability to collaborate effectively with faculty, staff, vendors, and campus partners.
• Ability to learn new technologies, adapt to change, and work independently with sound judgment.

WCC places a high value on creating an engaged, collaborative campus environment; therefore, employees are required to complete their work hours in person on WCC’s campus. By working on campus and in person, employees have greater opportunities to engage with students and co-workers, attend on-site meetings and presentations, recruit students, and support local business and industry partners.

• Communicates clearly and frequently in writing and speaking to ensure consistency of purpose and vision.
• Works collaboratively with all members of the college community.
• Understands and supports the college’s mission, vision, and values.
• Remains current on emerging higher education and division-relevant issues.
• Fosters a work environment characterized by transparency, trust, and professionalism.
• Retains a focus on the student experience, specifically, ensuring instructional rigor, fostering students’ sense of belonging, and developing their soft skills.

Unofficial transcripts must be included with your online application before submission or sent directly to Human Resources immediately after applying. Failure to provide transcripts may result in your application not being fully considered.

Wilson Community College is an Equal Opportunity Employer.In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office.