Manager - EHR Application Training

Avera Health; Sioux Falls (SD); On-site; USD 90,000 - 130,000; Full time

Job summary

Avera Health is seeking a Manager of EHR Application Training to provide operational leadership for the enterprise training program within Information Technology. The role oversees trainers, ensures curriculum governance, and aligns training with system builds, security roles, and operational workflows.

Responsibilities include strategy development, environment readiness, and delivery across multiple formats, with a focus on end-user adoption and program quality.

Qualifications

• Experience leading enterprise training programs for complex systems.
• Strong ability to plan, prioritize, and coordinate multi-disciplinary teams.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead the EHR application training team with coaching, recruitment support, onboarding, and performance management.
• Develop and execute training strategies and readiness plans for implementations, upgrades, and workflow changes.
• Establish curriculum governance, standardize lesson plans, and maintain training materials and assessments.
• Ensure training content aligns with system build, security roles, policies, and release changes.
• Oversee training environment readiness, testing, and data preparation in partnership with IT and informatics teams.
• Direct training delivery operations across instructor-led, virtual, and self-paced formats.
• Monitor learning outcomes and adoption, implementing improvements from feedback and data.

Skills

Leadership & people management

Curriculum development

Training program management

EHR/training domain knowledge

Tools

LMS

MS Project

Job description

Location

Avera Health

Worker Type

Regular

Work Shift

Day Shift (United States of America)

Position Highlights

You Belong at Avera

A Brief Overview

The Manager, EHR Application Training provides operational leadership for the EHR and enterprise application training program within Information Technology. This position leads the team responsible for role-based application curriculum, training delivery, training environment readiness, workflow-based education, user readiness, and training support for implementations, upgrades, optimization efforts, and operational change initiatives.

This leader oversees EHR Application Trainers and related training resources, establishes curriculum governance and documentation standards, manages training priorities and team capacity, and ensures training materials accurately reflect approved system build, security roles, operational workflows, and application changes. The manager partners with Enterprise Applications & Informatics teams, operational leaders, project leadership, subject matter experts, and system-wide learning resources as appropriate to support consistent, high-quality application training and effective end-user adoption.

This role is accountable for EHR/application training but does not own system level learning, leadership development, general employee development, onboarding, compliance education, or non-application education programs.

What you will do

• Lead and develop the EHR application training team: - Provide leadership, coaching, direction, recruitment support, onboarding, performance management, workload planning, and professional development for Principal Trainers and assigned training resources.
• Set strategy for application training and readiness: - Develop and execute training strategies, workplans, timelines, and readiness approaches for EHR/application implementations, upgrades, optimizations, workflow changes, and operational initiatives.
• Oversee curriculum governance and quality: - Establish and maintain standards for role-based application curriculum, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, assessments, and related training materials.
• Ensure alignment between training, system build, and workflows: - Partner with application informatics teams, operational leaders, and subject matter experts to ensure training content reflects approved system build, security roles, operational workflows, policies, and release changes.
• Manage training environment readiness: - Provide oversight for training environment planning, build coordination, validation, testing, training patients, scenario data, and issue resolution in partnership with informatics analysts and technical teams.
• Direct training delivery operations: - Oversee the planning, scheduling, staffing, communication, and delivery of instructor-led, virtual, recorded, at-the-elbow, refresher, and role-based application training.
• Monitor training effectiveness and adoption outcomes: - Evaluate training effectiveness using learner feedback, assessment results, attendance/completion data, help desk trends, workflow issues, adoption indicators, and stakeholder input. Implement improvements based on findings.
• Manage training documentation, standards, and controls: - Establish and maintain documentation standards, curriculum review cycles, version control, training readiness checklists, approval processes, and training records in accordance with IT, organizational, and application governance standards.
• Partner with system-wide learning resources: - Coordinate with system-wide learning, LMS administrators, and other education partners for course publishing, assignments, reporting templates, scheduling, and enterprise standards while retaining accountability for EHR/application training content and readiness.
• Lead resources, budgets, vendor coordination, and stakeholder communication: - Manage assigned departmental resources, budget inputs, educational technologies, vendor relationships, issue escalation, stakeholder communication and representation of the application training program on IT, operational, and project governance committees.

Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representat