Informatics Trainer

Avera Health; South Dakota; On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

PTO from day 1

Employer matching retirement up to 5%

Career development

Job summary

The Informatics Trainer at Avera Health provides frontline application training, workflow coaching, and end-user support to promote effective adoption of our electronic health record and related applications. You will deliver approved curriculum, reinforce standard workflows, and assist users before, during, and after implementations, upgrades, or workflow changes.

Ideal candidates hold a Bachelor's degree in a related field, with at least one year of EHR training experience, and Epic

Qualifications

• Bachelor's in related area.
• At least 1 year of related experience in EHR training or application support.
• Experience delivering instructor-led training (in-person or virtual).
• Epic certification for assigned application may be required or willingness to obtain within established time frame.
• Additional Epic certification or related training experience.

Responsibilities

• Deliver instructor-led, one-on-one, virtual, and small group EHR training.
• Coach clinicians on workflow adoption and system use.
• Provide at-the-elbow support during go-lives and upgrades.
• Validate training materials and update content as needed.
• Document learner feedback and identify gaps for improvement.
• Coordinate with trainers and informatics teams.

Skills

EHR training

Workflow coaching

Instructional design

End-user support

Education

Bachelor's degree in related area

Tools

Epic certification

Job description

Location: Avera Health

Worker Type: Regular Work Shift: Day Shift (United States of America)

Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $63,960.00 - $96,200.00

Position Highlights

We have two openings at Avera St. Luke's, two at Avera St. Mary's, two at Avera Marshall, two at Avera Sacred Heart, two at Avera Queen of Peace, and NINE at Avera McKennan.

You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Informatics Trainer provides frontline application training, workflow coaching, personalization support, and end-user support to promote effective adoption and use of the organization's electronic health record and assigned healthcare applications. This role delivers approved training content, reinforces standard workflows, supports user readiness, and assists users before, during, and after implementations, upgrades, optimization efforts, and workflow changes. The Informatics Trainer partners with EHR Application Principal Trainers, informatics analysts, operational leaders, super users, designated trainers, providers, and frontline staff to support consistent training delivery and effective application use. This position serves as a trusted frontline resource for users by helping improve proficiency, workflow adoption, and confidence using assigned systems. This role supports application training delivery and user readiness but does not own curriculum governance, enterprise learning strategy, LMS administration, onboarding, compliance education, leadership development, or non-application education programs.

What you will do

Deliver EHR application training and coaching:

• Deliver instructor-led, one-on-one, virtual, and small group application training and workflow coaching to end users using approved curriculum, materials, workflows, and training standards.
• Support application personalization and efficiency sessions:
  • Facilitate application personalization, user settings, preference setup, and efficiency sessions for new and existing users using approved standards and workflows.
• Provide at-the-elbow application support:
  • Provide at-the-elbow support during implementations, upgrades, optimization initiatives, workflow changes, and other major application events to reinforce effective use of assigned systems.
• Deliver refresher and optimization training:
  • Deliver post-go-live refresher training, optimization support, and skills enhancement sessions to improve user proficiency, workflow adoption, and effective system use.
• Support super users, designated trainers, and end users:
  • Serve as a frontline application training resource for super users, designated trainers, and end users by assisting with workflow and application questions and escalating unresolved issues to the appropriate team.
• Identify workflow coaching and training opportunities:
  • Observe clinical and operational workflows to identify application training needs, workflow coaching opportunities, knowledge gaps, and potential improvement opportunities for review with EHR Application Principal Trainers, informatics, operations, or application teams.
• Support validation of training materials and workflows:
  • Partner with EHR Application Principal Trainers and subject matter experts to review and validate lesson plans, training materials, workflow documentation, user-facing resources, and training exercises.
• Test training readiness materials:
  • Test training environments, user scenarios, lesson plans, exercises, and training materials prior to delivery.
  • Report issues, inconsistencies, or gaps to the appropriate EHR Application Principal Trainer, informatics analyst, or technical team.
• Document learner feedback and training gaps:
  • Document learner feedback, user questions, knowledge gaps, workflow concerns, and training needs.
  • Recommend updates to training materials, refresher sessions, support resources, or workflow coaching plans.
• Maintain current application and workflow knowledge:
  • Maintain current knowledge of assigned EHR applications, organizational workflows, role-based training materials, adult learning practices, workflow coaching techniques, and application training standards.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience

• Bachelor's in related area.
• At least one year of related experience in EHR training, application support, healthcare information systems, clinical informatics, healthcare operations, technical training or instructional design.
• Experience supporting users, delivering training, coaching workflows, or providing application support in a healthcare, business, technology, or operational environment.
• Experience delivering instructor‑lead, small group, one‑on‑one, virtual, at‑the‑elbow, refresher, personalization, or workflow‑based training.
• Epic certification for assigned application may be required or willingness to obtain within established time frame.
• Additional Epic certification, training environment build experience, or application‑specific certification.

Expectations and Standards

Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development guided by hands‑on training and mentorship.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.