EHR Application Principal Trainer

Avera Health; United States; On-site; USD 67,000 - 101,000; Full time

Benefits offered by this job

PTO from day 1

Employer retirement matching up to 5%

Career development mentorship

Job summary

Avera Health is hiring an EHR Application Principal Trainer to design, develop, validate, and deliver role-based training for EHR and healthcare systems. You’ll work with informatics, operations, and learning teams to ensure curriculum reflects configurations and releases.

Requires a related Bachelor's, 3+ years in EHR training, and Epic Principal Trainer certification (or willingness to obtain). Be part of a multidisciplinary team moving health forward.

Qualifications

• Bachelor's in related area.
• 3+ years of related experience in EHR training or instructional design.
• Epic Principal Trainer certification or willingness to obtain within timeframe.
• Experience developing role-based training materials and scenarios.

Responsibilities

• Design, develop, maintain, and improve role-based training curriculum for EHR apps.
• Deliver instructor-led, virtual, or one-on-one training to end users and staff.
• Collaborate with informatics, operations, and learning teams on curriculum alignment.
• Build and test training environments and materials for releases and updates.
• Evaluate training effectiveness and implement continuous improvements.

Skills

Curriculum design

Training delivery

EHR systems

Epic knowledge

Communication skills

Education

Bachelor's degree in related area

Tools

Epic software

Training environments

Job description

Location: Avera Health
Worker Type: Regular
Work Shift: Day Shift (United States of America)
Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $67,080.00 - $100,880.00

Position Highlights

Emergency Department Clinical/ASAP Hospital Nursing/ClinDoc and Orders Pharmacy/Willow Surgery/OpTime Home Care Clinical/Dorothy Home Care Ambulatory Clinical/EpicCare Ambulatory Hospital Billing Home Care Rev Cycle Medical Records Health Plans/Tapestry

You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The EHR Application Principal Trainer is an Information Technology role responsible for designing, developing, validating, maintaining, and delivering role-based application training for assigned electronic health record (EHR) and healthcare information system applications. This role partners with informatics analysts, operational leaders, subject matter experts, and the system-wide learning team as appropriate to ensure training curriculum, workflow scenarios, course assignments, and training environments accurately reflect approved system configuration, role-based access, operational workflows, and release changes. The position serves as the application training and curriculum subject matter expert, supporting safe, efficient, standardized, and optimized use of the electronic health record and related healthcare applications. This role does not own system level learning strategy, leadership development, general employee development, onboarding, compliance education, or non-EHR education programs.

What you will do

• Develop and maintain application curriculum: Design, develop, maintain, and continuously improve role-based application training curriculum, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, and supporting materials for assigned EHR and healthcare information system applications.
• Support application change control and release readiness: Participate in application workgroups, change control discussions, upgrade planning, release reviews, testing activities, and optimization initiatives to identify training impacts and update curriculum prior to implementation.
• Analyze roles and training assignments: Analyze end-user roles, application access, workflows, and training requirements to maintain application-specific course catalogs and support appropriate training assignments.
• Coordinate curriculum review and approval: Facilitate curriculum review with subject matter experts, informatics application teams, and operational stakeholders to confirm workflow accuracy and obtain required approvals before implementation.
• Build, test, and maintain training environments.: Build, validate, test, maintain, and troubleshoot training environments, training patients, exercises, and scenario data in partnership with informatics analysts and environment support teams.
• Deliver application training: Deliver instructor-led, virtual, recorded, and targeted one-on-one application training for end users, super users, application training partners, and internal staff for assigned EHR and healthcare information systems applications.
• Evaluate training effectiveness: Review learner feedback, assessment results, help desk trends, workflow issues, and stakeholder input to identify training gaps and implement continuous improvements to curriculum, materials, and delivery methods.
• Serve as the application training subject matter expert: Provide application-specific guidance, workflow reinforcement, refresher training, and post-training support to learners, super users, application training partners, and stakeholders.
• Escalate application build, configuration, access, or workflow issues to the appropriate IT teams.
• Prepare training delivery readiness: Prepare training materials, training records, classroom or virtual delivery tools, and required technology to support effective learning experiences.
• Partner with system-wide learning resources when system-level learning platforms, templates, or reporting are required.
• Manage training deliverables and documentation: Manage multiple curriculum development, upgrade, optimization, and training readiness deliverables while meeting established timelines.
• Maintain curriculum trackers, training environment checklists, course documentation, and related artifacts in accordance with IT, application vendor, and Avera standards.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience

Bachelor's in related area.

Three years of related experience in EHR training, application support, healthcare information systems, clinical informatics, healthcare operations, technical training or instructional design.

Experience developing role-based technical training materials, workflow scenarios, tip sheets, exercises, and adult-learning based application content.

Experience working with Epic, electronic health records, healthcare information systems, clinical/business workflows, or application implementation and optimization activities.

Epic Principal Trainer certification for assigned application may be required or willingness to obtain within established time frame.

Additional Epic certification, training environment build experience, or application-specific certification.

Expectations and Standards

Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits

You Need & Then Some Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future. PTO available day 1 for eligible hires. Up to 5% employer matching contribution for retirement Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.