Manager, Ecommerce

Casper; New York (NY); Hybrid; USD 110,000 - 125,000; Full time

Job summary

An innovative company is seeking an Ecommerce Operations Specialist to enhance online sales and optimize site performance. In this hybrid role, you will monitor KPIs, conduct competitive analyses, and manage product catalogs on Shopify. The ideal candidate has at least 5 years of experience in Ecommerce operations, a strong background in data analysis, and excellent communication skills. This position offers a competitive salary, unlimited vacation, and a comprehensive benefits package, making it a perfect opportunity for those passionate about improving online shopping experiences.

Benefits

Medical, vision, and dental insurance

Unlimited vacation policy

Full gifted bed set upon joining

Product discounts for friends and family

Qualifications

• 5+ years of experience in Ecommerce operations.
• Strong quantitative and data skills, especially in Excel.
• Ability to work independently and drive projects forward.

Responsibilities

• Monitor site KPIs and provide actionable recommendations.
• Perform competitive analysis to inform strategies.
• Oversee landing page builds and new content creation.

Skills

Ecommerce operations

Quantitative analysis

Excel

Cross-functional collaboration

Problem-solving

Communication skills

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Economics

Equivalent experience

Tools

Shopify

Job description

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper has Sleep Shops across the United States and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do

• Monitor performance of site KPIs and provide actionable recommendations based on business trends. Partners closely with Analytics to refine daily/weekly/monthly/quarterly business reporting.
• Perform competitive analysis of key websites in the industry to inform promotional strategy, assortment strategy, visual merchandising strategy
• Owner of Shopify product catalog (Site Merch, Product Details, SKUs, etc.)
• Primary front end operational/implementation counterpart to site digital product & marketing team
• Site A/B testing operational counterpart with D&A and UX/UI designer
• Oversee landing page builds and new content creation in Shopify
• Responsible for all Site/page content swaps (copy, imagery, product info)
• Site/page merchandising
• Partner with tech and digital product on configuring capabilities built from the ecomm road map
• Oversee sitewide promo configurations andSEO optimizations on both casper.com and Casper Blog content
• Coordinate with Marketing, CRM, Supply Chain/Planning, Merchandising, and Customer Experience teams to ensure Ecommerce P&L goals are met and accurate product inventory is reflected onsite
• Proactively optimize conversion for Casper’s online assortment
• Own and optimize casper.com SKU launch process, in partnership with Marketing, Creative, Digital Product, and Wholesale
• This is a hybrid role, requiring that you work 2 days per week (Tuesdays and Wednesdays) from our NYC office

Our dream candidate has...

• Minimum 5 years of experience in Ecommerce operations
• Bachelor’s Degree in Business, Economics, a related field, or equivalent experience
• Entrepreneurial problem solver with a solution-oriented mindset
• Strong quantitative and data skills, especially Excel
• Ability to quickly learn new systems and interest in new technologies
• Very high attention to detail and ability to pinpoint opportunities for improvement
• Experience in cross functional collaboration and alignment
• Ability to work independently, multi-task, and drive projects forward
• Strong verbal and written communication skills

Targeted Annual Base Salary Range: $110,000-125,000 USD

Casper’s compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:

• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)
• Unlimited vacation policy. We believe in the power of rest so take the time you need to recharge.
• A full gifted bed set when you join and product discounts for friends and family!
• … and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

#LI-Hybrid