Manager - eRetail Accounts, skinbetter science

L'Oréal; New York (NY); Hybrid; USD 98,000 - 140,000; Full time

Benefits offered by this job

Hybrid work policy (3 days in office)

Medical, Dental, Vision benefits

401K

Paid time off

Employee discounts

Job summary

L’Oréal is seeking a strategic Manager for eRetail Accounts,skinbetter science, to lead the Authorized Ecommerce Partner program and top eRetail partners. Based in New York, NY or El Segundo, CA, you’ll drive growth across an exclusive network of physician-dispensed practices and their .com platforms.

You’ll develop financial analyses, marketing activations, and high-impact digital partnerships to elevate the brand’s luxury digital presence and ensure program success.

Qualifications

• 4–6+ years in e-commerce key account management, digital marketing, or commercial sales in beauty, luxury, or medical-grade skincare.
• Strong financial acumen and ability to translate data into actionable plans.
• Excellent communication with medical professionals and business stakeholders.

Responsibilities

• Lead end-to-end commercial relationship and growth of ~100 AEP providers in the US.
• Forecast, analyze trends, and optimize product assortments across e-commerce sites.
• Create and manage marketing calendars, campaigns, and partner activations.
• Monitor brand governance, enforce MAP, and report violations to protect digital channels.
• Collaborate with cross-functional teams to support priority partners and education materials.

Skills

e-commerce management

key account management

digital marketing

relationship building

data analysis

Tools

Salesforce

Microsoft Office Suite

POS systems

Job description

Job Title: Manager - eRetail Accounts, skinbetter science

Division: L'Oreal Dermatological Beauty

Location: New York, NY or El Segundo, CA

Reports To: Director, Better Connect

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility, to satisfy beauty needs and desires in their infinite diversity.

What You Will Do

We are seeking a strategic, analytical, and relationship-driven eRetail Accounts Manager to lead and grow our high-value AEP (Authorized Ecommerce Partner) Program and key eRetail (i.e. lovelyskin.com) partners. In this role, you will manage our exclusive network of top physician-dispensed practices (~100 AEPs) that sell skinbetter science products directly through their practice's owned .com ecommerce platforms.

You will own the foundational business groundwork—including financial analysis, data tracking, forecasting, and commercial growth strategies—while acting as a dedicated commercial and marketing partner to our top ~10 priority accounts. For these elite partners, you will spearhead bespoke marketing support, custom email campaigns, sampling programs, joint promotional planning, and high-impact digital partnerships to drive mutual revenue and elevate the brand's luxury digital presence.

Key Responsibilities

AEP Program Strategy & Business Management

• Manage the end-to-end commercial relationship, business health, and revenue growth of our curated network of top AEP’s (~100 providers)
• Perform regular business reviews, sales tracking, trend analysis, and inventory forecasting to identify growth opportunities and optimize product assortments across AEP e-commerce sites
• Commercial Guidelines: Establish best practices, operational standards, and digital compliance guidelines to ensure these physician-owned .com sites align with skinbetter science’s luxury, medical-grade positioning.
• Strategically develop, manage, and optimize the AEP marketing calendar, ensuring seamless 360-degree support and cross-functional alignment for all quarterly initiatives to maximize program visibility and impact.
• Oversee the creation and management of comprehensive educational materials for internal and external teams, ensuring content effectiveness and consistency.
• Translate data into strategic ideas, identify growth opportunities, and proactively pitch marketing and activation concepts based on those insights.
• Brand Governance & Policy Enforcement: Monitor and audit online sales channels and e-commerce platforms (Crawler) to identify unauthorized sellers and MAP (Minimum Advertised Price) violations.
• Reporting & Insights: Track violation trends and maintain documentation of enforcement actions to safeguard the brand's digital ecosystem and market integrity.

Tailored Marketing & Growth for Top Accounts (~10 Priority Partners

)

• White glove support with high touch marketing support for our top ~10 high-volume AEP accounts
• Collaborate with AEPs to design and execute custom digital initiatives and promotional calendar alignment including targeted e-comm promotions, exclusive sampling programs, custom email campaigns, and co-branded assets.
• Drive joint business planning to maximize site visibility, conversion, and loyalty

Cross Functional Collaboration

• Partner closely with the US Creative team & Marketing to ensure AEP strategies are aligned to national priorities and AEPs have access to assets
• Partner with respective ABMs (Aesthetic Business Managers) and CADs (Corporate Account Directors) where needed who manage the AEP account
• Work hand-in-hand with field sales representatives to identify rising AEP stars, onboard new digital partners smoothly, and share best practices across the network.
• Partner closely with Better Connect affiliate program lead, helping upkeep program marketing and training materials
• Partner with Sales, Legal, and E-commerce teams to report violations, issue takedown notices, and enforce brand protection policies.

eRetail Partner Management

• Collaborate closely with LDB's eTail team, which leads day-to-day retailer conversations and planning
• Coordinate brand needs, including sampling plans, product launch details, and animation assets
• Identify opportunities to grow the brand through eRetail partnerships

Qualifications

• Experience: 4–6+ years of experience in e-commerce key account management, digital marketing, or commercial sales (beauty, luxury, or medical-grade/skincare background strongly preferred).
• Analytical Acumen: Strong financial and commercial aptitude; highly proficient in analyzing e-commerce metrics (conversion rates, basket size, traffic, sell-through data) to build actionable business plans.
• Relationship Builder: Exceptional communication and stakeholder management skills; able to build trusted advisory relationships with medical professionals, physicians, and key business owners.
• Marketing Savvy: Demonstrated experience planning digital promotions, managing email/sampling strategies, and executing co-op marketing or partnership activations.
• Self-Starter: Highly organized, entrepreneurial mindset with the ability to balance high-level strategic analysis with hands-on marketing execution for top-tier partners.
• Self-Management & Organization: Highly organized and self-directed with excellent time management skills.
• Communication & Customer Service: Exceptional written and verbal communication skills coupled with a strong customer service orientation.
• Entrepreneurial Mindset: Innovative, forward-thinking, and possesses a proactive, entrepreneurial spirit.
• Technical Proficiency: Proficiency in Microsoft Office Suite, Salesforce, and Point-of-Sale (POS) systems.
• Problem-Solving & Creative Thinking: Demonstrated ability to identify opportunities, creatively solve problems, and implement effective solutions.
• Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

What’s In It For You

• Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L’Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [e-mail].