Manager, Direct Response and Individual Giving

Collage; California; Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Health benefits

Employee Assistance Program (EAP)

Job summary

Osteoporosis Canada seeks a Manager, Direct Response and Individual Giving to lead direct mail and acquisition programs, manage one direct report, and grow the donor base. The role reports to the Director of Fund Development and MARCOM and requires delivering impactful fundraising initiatives within a dynamic team.

The position emphasizes data-driven decision making, campaign analysis, and collaboration with internal and external partners to optimize revenue and donor engagement.

Qualifications

• University degree or appropriate post-secondary education with work experience.
• Minimum of 3 years of working with CRM, specifically Raiser’s Edge.
• 5-7 or more years of successful fundraising experience including the management of an email program, digital advertising program, and lead acquisition and conversion campaigns with a proven track record of developing and executing revenue generating campaigns.
• 2-3 years of management experience (one direct report).
• A keen interest in keeping on top of trends, innovation, optimization, testing, and analysis.
• Expert knowledge of direct marketing principles and best practices.
• Strong writing, editing, and content development skills with the ability to craft stories that inspire donors and supporters.
• Data-minded and data driven with expert analytics, analysis, and reporting experience.
• Knowledge and best practices for tax receipting
• Knowledge of ethical fundraising guidelines and best practices.
• Strong analytical skills and attention to detail and accuracy.
• Excellent organizational, time management, and project management skills.
• Knowledge of receipting rules and guidelines for digital and offline donations per CRA.
• Committed to continued professional development, learning, and growth.
• Proven ability to build relationships and generate new revenue streams
• Proven ability to engage with a wide range of internal and external stakeholders
• Flexible team player able to collaborate and support colleagues and motivated to achieve results
• Ability to balance workload, maintain high levels of customer satisfaction and respond to shifting priorities
• Excellent analytical and problem-solving skills
• Excellent written and oral communication skills
• Excellent computer skills, including experience with Microsoft Office and donor databases

Responsibilities

• Build and manage donor relationships and prospects, and develop fundraising strategies.
• Oversee direct response, email programs, and donor acquisition efforts.
• Collaborate with Director, Fund Development and MARCOM on budgets and vendor management.
• Coordinate with finance on invoices and expenses.
• Lead external consultants and manage timelines and budgets.
• Work with Direct Response vendor on data segmentation and deployment.
• Support data requests, content reviews, and updates.
• Develop e-solicitation strategies and audience lists.
• Research fundraising opportunities and expand programs with guidance from leadership.
• Analyze and report fundraising campaign results.
• Recognize and steward donors.
• Communicate donor services and giving opportunities to supporters.
• Maintain donor databases and information files for relationship management.
• Respond to donor inquiries and preferences.
• Assist in recruiting, training, and supporting volunteers.
• Collaborate with National Office staff on communication activities.
• Perform additional duties as required.

Skills

Fundraising strategy

Donor relations

Data analytics

Campaign management

Team leadership

Content development

Budget management

Relationship building

Stakeholder engagement

Communication skills

Education

University degree or post-secondary education

Tools

Raiser’s Edge

CRM systems

Microsoft Office

Job description

Manager, Direct Response and Individual Giving

Fund Development-National Office Contractor Canada Remote $65,000 - $70,000 CAD per year

Manager, Direct Response and Individual Giving

Position type: 12 month maternity leave contract with the possibility of extension

Location: Preference will be given to applicants in Ontario; however, all applications will be considered within Canada.

This posting reflects a current vacancy

The Manager, Direct Response and Individual Giving serves as a key member of the Osteoporosis Canada Fundraising team and is responsible for planning, executing, monitoring and evaluating the direct mail house and acquisition program. This role has one direct report and is responsible for driving the day-to-day activities to build, align, and grow the Direct Response fundraising portfolio. This role reports to the Director of Fund Development and MARCOM.

This individual will effectively contribute and strengthen the organization’s overall fundraising capacity and focus on the growth of the individual giving donor base and revenue working with internal team members, external consultants and service providers.

We offer a flexible but demanding work environment, and a team committed to excellence in the risk-reduction and management of osteoporosis.

Qualified candidates will be considered based on their skills, education and experience. We will consider equivalent experience gained outside Canada if it provides comparable knowledge and experience.

Responsible for:

The position will be primarily responsible for building and managing relationships with donors and prospects, the successful development and implementation of fundraising strategies and program support.

Responsibilities/Duties Include:

• Successfully implement and measure the success of the fund development program including direct marketing, individual gifts and monthly giving donor programs
• Seek out and manage suppliers as needed
• Prepare and manage the Direct Response and all related budgets in consultation with the Director, Fund Development and MARCOM
• Work with finance team to manage vendor invoices and expense tracking
• Manage and liaise with external consultants on deadlines, content, timelines and budget
• In collaboration with Direct Response vendor manage audiences/segmentation for data requests
• Manage data requests, content reviews and updates
• E-solicitation strategy and copy development, data/audience lists and deployment
• Research and make recommendations to maximize fundraising opportunities with the support of the Director, Fund Development and MARCOM by expanding successful programs and implementing new ones according to trends and best practices
• Analyze and report on results of fundraising campaigns
• Recognize and steward donors
• Build and maintain donor communications by educating current and potential donors about the services of the Organization and opportunities for giving
• Develop and maintain donor databases and information files for the purposes of relationship management
• Respond to donor and non-donor requests for information or communication preferences
• Assist in the recruitment, training and support of volunteers for assigned fundraising programs
• Work collaboratively with the National Office staff including data management and web staff to influence communication activities and offering support when needed
• Additional duties as required

Qualifications/Experience:

• University degree or appropriate post-secondary education with work experience
• Minimum of 3 years of working with CRM, specifically Raiser’s Edge
• 5-7 or more years of successful fundraising experience including the management of an email program, digital advertising program, and lead acquisition and conversion campaigns with a proven track record of developing and executing revenue generating campaigns.
• 2-3 years of management experience (one direct report)
• A keen interest in keeping on top of trends, innovation, optimization, testing, and analysis.
• Expert knowledge of direct marketing principles and best practices.
• Strong writing, editing, and content development skills with the ability to craft stories that inspire donors and supporters.
• Data-minded and data driven with expert analytics, analysis, and reporting experience.
• Knowledge and best practices for tax receipting
• Knowledge of ethical fundraising guidelines and best practices.
• Strong analytical skills and attention to detail and accuracy.
• Excellent organizational, time management, and project management skills.
• Knowledge of receipting rules and guidelines for digital and offline donations per Canada Revenue Agency (CRA).
• Committed to continued professional development, learning, and growth.
• Proven ability to build relationships and generate new revenue streams
• Proven ability to engage with a wide range of internal and external stakeholders
• Flexible team player able to collaborate and support colleagues and motivated to achieve results
• Ability to balance workload, maintain high levels of customer satisfaction and respond to shifting priorities
• Excellent analytical and problem-solving skills
• Excellent written and oral communication skills
• Excellent computer skills, including experience with Microsoft Office and donor databases

Assets

• French as a second language
• Ability to work flexible hours; some evening and weekend work may be required
• Dedicated office space in home environment (If in Toronto, hybrid environment with 2 days in office)
• Ability to travel
• Desire to be a passionate advocate for Osteoporosis Canada and those we serve
• Committed to delivering exceptional service

SALARY: $65,000-$70,000 per annum plus benefits

Benefits of Employment (based on policy eligibility):

• Eligible to enroll in employee health benefits
• Employee Assistance Program (EAP) and Travel Insurance
• Week between Christmas and New Year’s Office Closure: paid days off
• Paid days off for Easter Monday, Remembrance Day and National Day for Truth and Reconciliation

Osteoporosis Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to culture, ethnicity, race, color, religion, beliefs, gender, gender identify or expression, sexual orientation, nation of origin, genetics, disability, age, or veteran status. We will be happy to work with applicants requesting accommodation at all stages of the hiring process.