Manager, Digital Product Management

The Leading Hotels of the World, Ltd; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a detail-oriented Manager of Digital Product Management. This exciting role involves leading UX design and development of digital tools for hoteliers while collaborating with cross-functional teams. Ideal candidates will have a strong foundation in digital product development, a consultative approach, and a passion for innovation. With responsibilities spanning from overseeing product lifecycles to enhancing digital experiences, this position promises an engaging environment where your contributions will significantly impact the luxury hospitality sector. If you thrive in fast-paced settings and enjoy problem-solving, this opportunity is for you.

Benefits

22 days of Paid Time Off (PTO)

11 paid holidays

Medical coverage available

Health Savings Account (HSA)

401(k) company match

Home office setup credit

Travel credit

Qualifications

• 2-3 years of experience in digital product management required.
• Familiarity with UX/UI design principles and user-centric development.

Responsibilities

• Oversee product lifecycle from planning to launch and enhancements.
• Serve as a consultant for hoteliers, aligning digital experiences with goals.

Skills

Collaboration

Problem-Solving

Agility & Adaptability

Communication

Attention to Detail

Time Management

Proactive Mindset

Tools

Jira

Confluence

Job description

We are looking for a talented and detail-oriented Manager, Digital Product Management to lead the UX design, development, and ongoing optimization of our hotelier-facing digital experiences and tools. In this role, you will collaborate with cross-functional teams to enhance our digital platforms, ensuring they effectively meet the needs of LHW’s core customers: hoteliers.

The ideal candidate has a solid foundation in digital product development, a consultative approach to hotel digital experiences, and a passion for the luxury hospitality industry. If you thrive in a fast-paced environment, enjoy problem-solving, and are eager to drive innovation, we’d love to hear from you.

Key Responsibilities

1. Help oversee key aspects of the product lifecycle, from planning and development to launch and continuous enhancements.
2. Serve as a trusted consultant for hoteliers, ensuring their digital experience aligns with business goals. Must be comfortable in a client-facing role, including leading demos and gathering user feedback.
3. Support the Director of Hotel Digital Product Development in overseeing the operational aspects of the Digital Support team, responsible for handling hotel requests related to digital channels.
4. Work closely with UX, Brand, Creative, IT, Member Experience teams, external development partners, and hoteliers to ensure seamless execution of digital initiatives.
5. Apply analytical thinking and creativity to identify challenges and drive innovative solutions.
6. Assist in defining and prioritizing product features based on user feedback, analytics, and market research.
7. Contribute to product roadmaps by tracking milestones, gathering data, and assisting with A/B testing and key metrics, helping to move performance optimization forward.

Key Skills & Abilities

1. Collaboration: Proven ability to work with cross-functional teams, including UX, engineering, marketing, and hotelier partners.
2. Problem-Solving: Strong analytical and creative problem-solving skills to identify and resolve product challenges.
3. Agility & Adaptability: Experience working in Agile environments with the ability to adapt to shifting priorities.
4. Communication: Excellent verbal and written communication skills, with the ability to present ideas clearly and engage with stakeholders at all levels.
5. Attention to Detail: A keen eye for detail in managing product features, roadmaps, and performance metrics.
6. Time Management: Strong ability to manage multiple projects and deadlines efficiently.
7. Proactive Mindset: Self-starter with an ownership mentality, able to work effectively in ambiguous situations.

Qualifications

1. 2-3 years of experience in digital product management or product development.
2. Experience managing aspects of the product development process using Agile methodologies and tools such as Jira and Confluence.
3. Understanding of web, mobile app, and SaaS product development principles.
4. Strong data analysis skills, using both qualitative and quantitative insights to guide decisions.
5. Familiarity with UX/UI design principles and a user-centric approach to product development.

If you’re a proactive, strategic thinker who’s passionate about delivering best-in-class digital experiences for luxury hoteliers, we invite you to apply!

Compensation

*Actual compensation within that range will be dependent upon the individual's skills, experience, location and applicable laws.

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

1. 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a personal holiday
2. Medical coverage available within the first month
3. Health Savings Account (HSA) with Company seed
4. 401(k) company match up to 4% of salary
5. Up to $500 for home office setup credit
6. Up to $500 travel credit that supports and encourages our employees’ passion for travel