Manager-Digital Product Management

American Express; New York (NY); On-site; USD 90,000 - 165,000; Full time

Job summary

Join a forward-thinking company as a Product Manager in the risk management sector, where you will lead the vision and strategy for innovative technology products. This strategic role involves collaborating with diverse teams to enhance user experience and drive product development. You will have the opportunity to work with valuable data sets, shaping the future of risk management and analytics. With a focus on agile methodologies and user-centered design, you will push boundaries to deliver best-in-class solutions while enjoying a supportive environment that prioritizes your professional growth and well-being.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive medical, dental, vision, life insurance

Flexible working model

20+ weeks paid parental leave

Free access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Proven ability to build collaborative relationships across diverse stakeholders.
• Experience in risk management and digital product development preferred.

Responsibilities

• Develop and drive product roadmap and define timelines for features.
• Collaborate with cross-functional teams to execute delivery.

Skills

User Experience Design

Agile/Scrum Methodology

Risk Management

Digital Product Development

Interpersonal Communication

Education

Master’s/Bachelor’s degree in Computer Science

Bachelor’s in Information Systems Technology

Tools

Jira

Confluence

Rally

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities.”

We are seeking a Product Manager to be a part of this important evolution of the next-generation Risk Management and analytics products. In particular, this person will work on the ‘Integrated Risk Management’ suite of products. The Product Manager will provide day to day strategic support and function as the primary point of contact leading the vision and strategy of technology products and platforms for the GRC organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.

As Product Manager, you will define the user experience, direct one or more scrum teams and other delivery stakeholders to develop solutions. You will prioritize your backlog, gather and define user requirements, and interface with business partners in order to help Amex achieve aggressive business goals while providing innovative, best-in-class solution enhancements for our business stakeholders. You understand agile development processes and lean startup methods. You are someone with a good mix of product and tech skill, a deep appreciation for user-centered design and development, and a fascination for technology innovation. You have an aptitude for risk management techniques and affinity for data and analytics. You are not afraid of pushing boundaries to achieve the best outcomes for Amex.

Key Responsibilities:

• Develop and drive product roadmap and define timelines for future features and capabilities while applying new trends and competitive best practices.
• Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size.
• Actively collaborate with risk managers, product managers, engineers and other relevant partners in delivery execution.
• Identify use cases, define business processes, and craft end-to-end user flows.
• Breakdown sophisticated business requirements into actionable product features and technology user stories.
• Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set.
• Conduct driven assessments and develop product recommendations based on analysis.
• Support development of appropriate tracking and reporting to resolve product performance.

Minimum Qualifications

• Master’s/Bachelor’s degree in Computer Science, Computer Engineering, Information Systems Technology or equivalent.
• Demonstrate proficiency of user experience, design, and architecture – You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are important.
• Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders including software developers and engineers.
• Possess Agile/Scrum methodology and rally/Jira/ Confluence proficiency.
• Good balance of technical knowledge and eye for business with a proven track record of driving digital innovation and business metrics with a customer-first mentality.
• Digital product development experience preferred.
• Experience in risk management subject areas.
• Strong strategic problem solver with the ability to prioritize tasks and drive results across various initiatives.
• Excellent interpersonal, time management and communication skills.
  

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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