Manager, Digital Experience - eCommerce

The ODP Corporation; Boca Raton (FL); On-site; USD 75,000 - 118,000; Full time

Job summary

An established industry player is seeking a dynamic eCommerce Digital Experience Manager to enhance customer experiences on their platforms. This role involves optimizing product categories, analyzing customer behavior through tools like Google Analytics, and collaborating with various teams for product launches and marketing campaigns. The ideal candidate will have a strong background in eCommerce and merchandising, coupled with excellent analytical and communication skills. Join a forward-thinking company that values innovation and teamwork, and take the opportunity to grow within a thriving organization.

Benefits

401(k) plan

Opportunities for growth

Incentive programs

Qualifications

• 5+ years of experience in Ecommerce and Merchandising.
• Proficiency in data analysis to improve customer experience.

Responsibilities

• Identify opportunities for optimizing product category performance metrics.
• Collaborate with teams for category needs and product launches.

Skills

Ecommerce

Merchandising

Analytical Thinking

User Experience Focus

On-Site Merchandising

Education

Bachelor's degree in Business Administration

Master’s degree in related field

Tools

Google Analytics

Adobe Target

AEM

Glassbox

Medallia

Bloomreach

VTEX

Job description

Join to apply for the Manager, Digital Experience - eCommerce role at The ODP Corporation

Overview

The eCommerce Digital Experience Manager is responsible for categories focused on the customer experience and website merchandising to increase conversion and enhance customer experience on our WWW & BSD websites. This involves monitoring KPI trends on storefront, category, and SKU pages. The role requires collaboration with marketing, merchandising, SEO, product, technology teams, eCommerce peers, and leadership for website category optimizations and experiences.

Primary Responsibilities

1. Operate independently to identify opportunities for optimizing product category performance metrics on ODPBusiness.com.
2. Use tools like Google Analytics, Glassbox, and Medallia to analyze data and understand customer behavior related to specific categories to improve the experience.
3. Collaborate with product management and marketing teams to understand category needs, supporting new product launches and seasonal campaigns (e.g., Back to School).
4. Work with eCommerce and development teams on category optimizations such as search, taxonomy, storefronts, SKU pages, etc.
5. Coordinate with digital marketing to align product launches and category efforts with website experiences.
6. Assist the monetization team with on-site placements to support vendor support and drive revenue.

Education And Experience

1. Bachelor's degree or equivalent experience in Business Administration, Ecommerce, Marketing, Information Technology, or related field; Master’s degree is a plus.
2. At least 5 years of experience in Ecommerce, Merchandising, On-Site Search, Adobe Target, AEM.
3. Certifications such as Adobe Certified Expert (ACE) in Adobe Experience Manager (AEM) or Adobe Target, and Google Analytics Certification (GA4).
4. Technical skills include Analytics, Merchandising Math, Adobe Target, AEM, Bloomreach, VTEX.
5. Skills include proficiency with PC, analytical thinking, user experience focus, and on-site merchandising.
6. Excellent written and verbal communication skills.
7. Personal attributes: collaborative, good communicator, independent worker, team player.

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated B2B distribution platform and omnichannel presence, including supply chain, sales professionals, online presence, and retail stores like Office Depot and OfficeMax. It aims to empower businesses, professionals, and consumers to achieve more every day.

Disclaimer: The above describes general responsibilities and is not exhaustive. Additional duties may be assigned.

Pay, Benefits & Work Schedule: Salary ranges from $75,000 to $117,950 annually, with competitive benefits including a 401(k). Opportunities for growth and participation in incentive programs are available. To apply, click the Apply Now button and follow instructions. The posting remains open for at least 3 days or until filled.

Equal Employment Opportunity: The company provides equal opportunity employment regardless of race, color, religion, sex, national origin, citizenship, marital status, age, disability, veteran status, sexual orientation, or other protected characteristics, including consideration under the San Francisco Fair Chance Ordinance.