Manager, Digital Experience - eCommerce

Odpbusiness; Boca Raton (FL); Hybrid; USD 90,000 - 115,000; Full time

Job summary

An innovative company is seeking a Digital Experience Manager to enhance customer engagement and drive conversions through effective eCommerce strategies. This role involves analyzing performance metrics, collaborating with cross-functional teams, and optimizing website experiences. With a focus on leveraging tools like Google Analytics and Adobe Target, the ideal candidate will have a strong background in eCommerce and merchandising. Join a dynamic team that values growth, creativity, and collaboration, while enjoying the flexibility of a remote work environment, with opportunities for professional development and participation in incentive programs.

Benefits

401(k)

Opportunities for growth

Incentive programs

Qualifications

• 5+ years of experience in Ecommerce and Merchandising.
• Strong technical skills in Adobe Target and Analytics.
• Excellent communication and collaboration skills.

Responsibilities

• Optimize product category performance metrics on ODPBusiness.com.
• Analyze customer behavior using Google Analytics and Glassbox.
• Collaborate with marketing for product launches and campaigns.

Skills

Ecommerce

Merchandising

On-Site Search

Google Analytics

Adobe Target

User Experience

Education

Bachelor's degree in Business Administration

Master’s degree (preferred)

Tools

Adobe Experience Manager (AEM)

Google Analytics (GA4)

Bloomreach

VTEX

Job description

Digital Experience Manager - eCommerce (Remote*)

Join to apply for the Digital Experience Manager - eCommerce (Remote*) role at ODP Business Solutions

Overview

The eCommerce Digital Experience Manager is responsible for categories focused on the customer experience and website merchandising to increase conversion and improve customer experience on our WWW & BSD websites. The role involves monitoring KPI trends on storefront, category, and SKU pages, collaborating with marketing, merchandising, SEO, product, and technology teams, as well as eCommerce peers and leadership on website category optimizations and experiences.

Work Location

Remote: While relocation is not currently required, candidates within a radius of our physical locations, including Boca Raton, Itasca, and Austin, will be required to work in the office at least two days per week.

Primary Responsibilities

• Identify opportunities to optimize product category performance metrics independently on ODPBusiness.com.
• Use Google Analytics, Glassbox, and Medallia to analyze customer behavior and improve experience.
• Collaborate with product management and marketing to understand category needs, supporting new product launches and seasonal campaigns.
• Work with eCommerce and development teams on category optimizations like search, taxonomy, storefronts, and SKU pages.
• Coordinate with digital marketing to align product launches with website experiences.
• Assist monetization team with on-site placements to support vendors.

Qualifications

• Bachelor's degree or equivalent experience in Business Administration, Ecommerce, Marketing, IT, or related fields. Master’s preferred.
• At least 5 years of experience in Ecommerce, Merchandising, On-Site Search, Adobe Target, AEM.
• Certifications in Adobe Experience Manager (AEM), Adobe Target, Google Analytics (GA4).
• Technical skills in Analytics, Merchandising Math, Adobe Target, AEM, Bloomreach, VTEX.
• Strong skills in PC use, analytics, user experience, and on-site merchandising.
• Excellent written and verbal communication skills.
• Personal attributes: collaborative, good communicator, independent worker, team player.

Additional Information

Salary range: $90,000 - $115,000/year, with benefits including 401(k). Opportunities for growth and participation in incentive programs are available. To apply, click the 'Apply Now' button and follow the instructions. The posting remains open for at least 3 days or until filled.

We are an equal opportunity employer and consider applicants regardless of background or criminal history.