Digital Experience Manager, eCommerce

Odpbusiness; Boca Raton, Austin (FL, TX); Hybrid; USD 90,000 - 115,000; Full time

Job summary

An established industry player is seeking a Digital Experience Manager to enhance customer engagement and drive conversions on their eCommerce platforms. This role involves analyzing key performance indicators, optimizing website categories, and collaborating with cross-functional teams to ensure seamless product launches. Ideal candidates will have a strong background in eCommerce, merchandising, and data analysis, along with excellent communication skills. Join a dynamic team dedicated to improving customer experiences and contributing to a leading B2B distribution platform's success.

Benefits

401(k)

Medical insurance

Vision insurance

Incentive program

Qualifications

• 5+ years of experience in Ecommerce and merchandising.
• Proficiency in Google Analytics and Adobe Target.
• Strong analytical and communication skills.

Responsibilities

• Optimize product category performance metrics on the website.
• Analyze customer behavior using Google Analytics.
• Collaborate with marketing and product management teams.

Skills

Analytical Skills

Excellent written and verbal communication skills

Ecommerce

Merchandising

On-Site Search

Education

Bachelor's degree in Business Administration

Master’s degree in a related field

Tools

Google Analytics

Adobe Target

Adobe Experience Manager (AEM)

Glassbox

Medallia

Job description

Join to apply for the Digital Experience Manager, eCommerce role at ODP Business Solutions

Join to apply for the Digital Experience Manager, eCommerce role at ODP Business Solutions

ODP Business Solutions provided pay range

This range is provided by ODP Business Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $115,000.00/yr

The eCommerce Digital Experience Manager is responsible for categories focused on the customer experience and website merchandising in order to increase conversion and improve customer experience on our WWW & BSD websites by monitoring KPI trends on storefront, category and sku pages. Collaborates with marketing, merchandising, SEO, product and technology teams as well as eComm peers and leadership on website category optimizations and experiences.

*Remote: While this position does not currently require relocation, candidates within a radius of our physical locations, including, but not be limited to Boca Raton, Itasca, and Austin, will be required to work in the office a minimum of two days per week.

Primary Responsibilities:

• Operates independently when identifying opportunities to optimize product category performance metrics on ODPBusiness.com website.
• Utilizes Google Analytics, Glassbox, and Medallia to analyze the data in order to understand the customer’s behavior regarding specific categories and actions to improve the experience.
• Works with product management and marketing teams to understand the category needs on the websites. Supports new product launches and other seasonal launches (such as Back to school).
• Collaborates with eCommerce and development peers on category optimizations regarding search, taxonomy, storefronts, sku page, etc.
• Works with digital marketing to ensure product launches and other category efforts are aligned with our website experiences.
• Helps monetization team on site placements to drive incremental vendor support.

Education and Experience:

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Business Administration, Ecommerce, Marketing, Information Technology, or a related field. Master’s degree is a plus.
• Minimum Years of Experience: 5
• Type of Experience: Ecommerce, Merchandising, On-Site Search, Adobe Target, AEM
• Special Certifications:
• Adobe Certified Expert (ACE)- Specialize in Adobe Experience Manager (AEM) or Adobe Target to validate your expertise in these tools.
• Google Analytics Certification: Gain proficiency in Google Analytics 4 (GA4), showcasing your ability to analyze and interpret data effectively.
• Analytics
• Adobe Target
• AEM
• Bloomreach
• VTEX
• Skills & Abilities:
• Analytical
• Language Skills: Excellent written and verbal communication skills
• Personal Attributes & Other/Preferred:
• Works well independently
• Team player

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Business Consulting and Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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