Manager, Digital Commerce Operations

HEYDUDE; Westwood (MA); On-site; USD 117,000 - 127,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401k with match

Paid time off

Job summary

Crocs, Inc. seeks a Manager, Digital Commerce Operations to lead centralized operations for product setup, PIM governance, and marketplace integration across digital channels.

You will collaborate with Enterprise Technology and external partners to drive scalable processes and reliable execution. We expect 3–5 years in eCommerce operations, strong data and project-management skills, and fluency with commerce platforms like SFCC and PIM tools.

Qualifications

• Experience with eCommerce operations and catalog management.
• Knowledge of product data governance and launch-readiness processes.
• Ability to troubleshoot catalog, feed, and integration issues.

Responsibilities

• Own end-to-end NPI setup and digital product readiness.
• Lead PIM administration and data governance across channels.
• Manage catalog workflows across PIM, SFCC, Rithum, and marketplaces.
• Collaborate with product, merchandising, and channel owners to close gaps.
• Oversee marketplace feed health and launch QA.
• Manage Rithum relationship for Target+, Walmart, etc.
• Supervise marketplace order ingestion and FBM workflows.
• Coordinate tickets, defects, and roadmaps with Enterprise Tech.
• Maintain launch-readiness checklists and governance routines.
• Partner on assortment, pricing, promotions with channel leads.
• Identify opportunities to automate workflows and improve data accuracy.

Skills

PIM administration

NPI setup

Catalog governance

Data quality

Excel/Sheets

Project management

Cross-functional communication

Education

Bachelor's degree in Business, Marketing, Digital Commerce, Operations, Merchandising

Tools

Salesforce Commerce Cloud

PIM platforms

CRM/MarTech platforms

Rithum

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As part of the HEYDUDE North America Digital Experience & Commerce Operations team, the Manager, Digital Commerce Operations leads the centralized operations function supporting product setup, product information management (PIM), digital product readiness, marketplace operations, catalog distribution, fulfillment processes, and key technology integrations across digital channels. Reporting to the Senior Manager, Digital Experience & Commerce Operations, this role serves as the primary liaison to Enterprise Technology and external marketplace partners, driving operational excellence through strong cross-functional collaboration, scalable processes, and reliable execution.

What You'll Do

• Own end-to-end NPI setup and digital product readiness, ensuring products are created, enriched, validated, and available to the appropriate channels on time.
• Lead PIM administration and product-data governance, including hierarchy, attributes, titles, descriptions, imagery, supporting assets, and channel-specific requirements.
• Manage product-data and catalog workflows across PIM, Salesforce Commerce Cloud, Rithum, marketplace platforms, and connected feeds and integrations.
• Partner with Product, Merchandising, Planning, Creative, GTM, and channel owners to close content, pricing, inventory, and asset-readiness gaps.
• Own catalog distribution and marketplace feed health, including validation, activation, error monitoring, issue resolution, and launch quality assurance.
• Lead the Rithum operating relationship for Target+, Walmart, TikTok Shop, and other connected marketplaces, including integrations, platform issues, support tickets, and enhancements.
• Oversee marketplace order ingestion and fulfillment operations, including FBM workflows, integrations, exception management, and cross-functional issue resolution.
• Serve as the operational project manager and Enterprise Technology liaison across CRM, MarTech, website, and middleware platforms, coordinating tickets, defects, backlog priorities, roadmap items, and stakeholder updates.
• Maintain launch-readiness checklists, catalog-health reporting, product-setup trackers, standard operating procedures, and governance routines that reinforce visibility and accountability.
• Partner with channel leads on assortment, launches, pricing, promotions, and retail-event requirements while maintaining clear accountability between centralized operations and commercial channel owners.
• Identify and implement opportunities to automate workflows, reduce manual effort, improve data accuracy, strengthen integrations, and accelerate speed to market.

What You'll Bring to the Table

• Bachelor’s degree in Business, Marketing, Digital Commerce, Operations, Merchandising, or a related field, or equivalent experience.
• Three to five years of experience in eCommerce operations, marketplace operations, product operations, catalog management, digital merchandising, or GTM operations.
• Strong knowledge of NPI setup, product information management, catalog distribution, feed management, marketplace activation, and launch-readiness processes.
• Experience with commerce technologies such as Salesforce Commerce Cloud, PIM platforms, Rithum, CRM or MarTech platforms, marketplace portals, and order-management or fulfillment integrations preferred.
• Working knowledge of marketplace order ingestion, fulfillment operations, FBM workflows, product feeds, pricing, and inventory data flows.
• Experience managing technology tickets, defects, enhancements, backlogs, and roadmap communications across business and technical partners.
• Demonstrated ability to troubleshoot catalog, feed, integration, and operational issues across internal teams, marketplace partners, agencies, and technology providers.
• Strong attention to detail, data-quality judgment, project-management skills, and the ability to establish repeatable controls, documentation, and governance.
• Clear, collaborative communication skills with the ability to translate operational risks and technical issues into owners, actions, and resolution paths while managing multiple priorities.
• Proficiency with Excel or Google Sheets, catalog and product tools, reporting dashboards, ticketing systems, and common project-management and communication platforms.

#heydude

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Manager, Digital Commerce Operations

Salary or Pay Range: $117,000 - $127,000

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

This organization participates in E-Verify.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.

Job Category: Corporate