Manager, Desktop Support & Student Technology Centers

New York University; United States; On-site; USD 110,000 - 130,000; Full time

Job summary

New York University seeks a Manager of Desktop Support and Student Technology Centers to lead two intertwined operations—Desktop Support for faculty and staff and Student Technology Centers with labs, printing, and student tech support. You will guide staff, ensure service quality, and act as the main escalation point for technology services.

The role requires strong Windows/macOS expertise, experience with endpoint management tools, and excellent communication to translate complex concepts for

Qualifications

• Bachelor’s degree or equivalent in IT, CS, business admin or related field.
• 5+ years experience leading IT support or endpoint management.
• 3+ years managing student workers or public computer labs.
• Familiarity with higher education software.
• Strong communication and de-escalation skills.

Responsibilities

• Oversee day-to-day operations of Desktop Support and Student Technology Centers.
• Provide leadership, direction, and supervision to staff across both departments.
• Act as primary escalation point for teams and communicate issues to IT leadership.
• Foster a culture of exceptional customer service and technical excellence.
• Collaborate with campus stakeholders to align services with academic cycles.

Skills

Windows

macOS

Endpoint management

Active Directory

Enterprise applications

Communication skills

De-escalation

Education

Bachelor's degree in IT/CS/Business Admin

Tools

WorkspaceOne

BigFix

Intune

Job description

Position Summary

The Manager of Desktop Support and Student Technology Centers plays a critical role in delivering exceptional technology services to our university community. This position is responsible for overseeing the day-to-day operations of two distinct but complementary areas: the Desktop Support team (providing hardware and software assistance to faculty and staff) and the Student Technology Centers (overseeing computer labs, printing stations, and student-focused tech support). The Manager will provide leadership, direction, and supervision to staff across both departments, fostering a culture of outstanding customer service and technical excellence. As a key operational leader, the Manager will serve as the primary escalation point for their teams and ensure IT leadership is proactively informed of any issues impacting technology services.

There are two positions.

Qualifications

Required Education: Bachelor's Degree or equivalent in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience). Preferred Education: Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience). Required Experience: 5+ years Experience leading or part of IT support teams or endpoint management Preferred Experience: 3+ years Previous experience managing student workers or managing public computer lab environments. Familiarity with higher education-specific software. Required Skills, Knowledge and Abilities: Demonstrated understanding of the unique technology needs and academic cycles of a higher education environment. Strong working knowledge of Windows and macOS operating systems, endpoint management systems (e.g., WorkspaceOne, bigfix, Intune), Active Directory, and standard enterprise applications. Exceptional interpersonal, written, and verbal communication skills. Ability to de-escalate tense situations and communicate technical concepts to non-technical users.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $110,000.00 to USD $130,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.