Manager, Deposit Operations - Omaha, NE

firstnational; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

FNBO is seeking an action-oriented Check Operations Manager to lead our multi-shift production department. You will be the operational anchor for our team, guiding morning and night staff to maintain smooth workflow and high-quality output across six days a week.

The role focuses on process improvement, training, and regulatory compliance, with core hours 10:00am - 6:30pm CST and flexibility to cover other shifts for meetings or PTO coverage.

Responsibilities

• Process & Procedures: Facilitate development, testing and implementation of quality controls, production goals, and system enhancements; review SOPs across shifts; oversee deposit channels; ensure GL reconciliation; manage research and fraud detection; update procedures; serve as escalation point.

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

Work with systems, branches and other departments to manage the BIC and Check Processing Team that operates across two shifts from 4:30 AM to approximately 12:30 AM covering 6 days a week. Oversee the processing of over 9,000,000 items monthly through BIC and TCM Systems from multiple channels including Branches, Mobile Deposits, Remote Deposit Capture, Lockbox, ATM, Correspondent banks and other clearing channels. Direct department to plan, prioritize, and monitor performance of the work across both shifts. Primary work hours are 10AM - 6:30PM, with flexibility required to occasionally cover other shift times for meetings or PTO coverage. Use Continual Improvement methodologies to assist in the identification and implementation of enhancements to procedures and systems utilized within the department. Identify training opportunities and coordinate training and setting goals for team members in support of FNNI customer satisfaction, retention and profitability goals, as well as the division's adherence with regulatory requirements as it pertains to the department's transaction processing. Direct and allocate team resources effectively across both shifts, ensuring quality levels and production deadlines.

About This Role:

We are looking for an action-oriented Check Operations Manager to lead our multi-shift production department. In this frontline leadership role, you will be the operational anchor for our entire team. You will lead a diverse group of team members who work staggered schedules across morning and night operations, ensuring smooth workflow and high-quality daily output.

Core Hours: Monday - Friday 10:00am - 6:30pm CST

KEY ACCOUNTABILITIES

1. 1. Process & Procedures
   Facilitate the development, testing and implementation of quality controls, production goals, new
   methodologies, and system enhancements. Identify and elevate business risks and efficiencies resulting
   from an activity being performed within department.
   Review and assess team adherence to standard operating procedures and all pertinent regulations across both shifts.
   Oversee processing operations for all deposit channels including Branches, Mobile Deposits, Remote Deposit Capture, Lockbox, ATM, Correspondent banks and other clearing channels.
   Ensure accurate reconciliation of GL holding accounts for pended transactions.
   Manage research and fraud detection activities on Branch, Mobile and ATM deposits.
   Update written procedures as changes occur.
   Responsible for updates, recommended changes, enforcement, and distribution.
   Serve as an escalation point for team members for situations not addressed within the standard operating procedures.
2. 2. Management
   Effectively apply Management Practices in planning and assigning the work of staff members across both shifts. Build and maintain a competent team through effective recruiting, selection, and development.
   Collect and document examples of personal effectiveness of team members to support the development of meaningful and valuable PEA(s).
   Document, discuss and provide coaching/feedback to individual team members.
   Capture, document and take action on individual customer or transactional items that warrant direct recognition and/or disciplinary action.
   Perform capacity planning, management of schedules (PTO), and coaching/feedback with team members on both shifts.
   Ensure effective communication and coordination between shifts to maintain operational continuity.
   Work collaboratively with Process and Systems Analysts to establish Service Level Agreements (SLAs) and the setting of goals for improvement.
3. 3. Continuous Improvement
   Provide input to enhance work group/team effectiveness and operational efficiency.
   Identify opportunities and provide input to the enhancement of technology/systems/policy/procedure utilized within BIC and TCM Systems and all deposit channels.
   Support Managing for Daily Improvement (MDI) methodology across teams. Lead team through using the MDI process to continually improve and document department functions.
   Develop and maintain a set of metrics that define and enable tracking and reporting of work group and individual performance. Compile compliance metrics that address typical concerns and inquiries.
   Ensure compiled department production reporting information regarding volumes, quality, trends, and escalations across all deposit channels.
   Develop and submit updated staffing plans to advise management on the staffing levels required to support growth efficiently and effectively.
   Conduct formal Quality Monitoring of team members to support the identification of additional training/development needs, reward/recognition opportunities and/or required disciplinary actions.
   Research identified anomalies and compile data for reporting purposes.
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