Manager - Dental Practice

CrescentCare; New Orleans (LA); On-site; USD 75,000 - 110,000; Full time

Job summary

CrescentCare is seeking a Dental Practice Manager to oversee the Dental Program at two locations in the Greater New Orleans area. You will coordinate clinical and non-clinical operations, billing, and patient services while guiding growth and ensuring compliance with policies and procedures.

You will lead a diverse team, manage scheduling, performance reviews, and vendor relationships, and contribute to program expansion and quality assurance.

Qualifications

• Minimum education is a bachelor’s degree.
• 3 years of experience in a Dental Practice Management role.
• Experience at a Federally Qualified Health Center preferred.
• Bilingual (Spanish/English) applicants preferred.

Responsibilities

• Oversee daily operations of CrescentCare Dental Program across two locations.
• Direct staff, scheduling, and performance reviews to ensure high quality patient care.
• Manage patient access, flow, and satisfaction; handle inquiries and issue resolution.

Skills

Dental practice management

Team leadership

Financial management

Communication

Education

Bachelor's degree

Master's degree in business administration or healthcare management preferred

Tools

Dentrix

eClinicalWorks

Job description

At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.Our MissionStrengthening our entire community through whole-person healthcare and education.Position SummaryThe Dental Practice Manager oversees the daily operations and activities for the Dental Program at CrescentCare that will operate out of two separate locations. The Practice Manager will work closely with clinical, non-clinical and billing staff as the business manager for the program. This position also provides day-to-day oversight and operations management and will guide the CrescentCare Dental Program toward future growth and success.Key Duties and ResponsibilitiesManager:Establishes work standards and team member goals and objectives.Directs, implements, and supports strategies and action plans for areas of responsibility.Oversee daily office activities and provide direction and guidance to staff as needed.Ensures compliance with local regulations and that professional and support staff properly implement clinical policies and procedures.Supervises the non-clinical staff, interviews and hires new staff members, and reviews staff performance.Recruit and train new candidates in assigned jobs.Assist in employee performance evaluation, promotion, termination, and retention activitiesReview and approve vacations, sick leave and unpaid leave for staff.Identify areas of improvements and concerns and implement appropriate corrective actions.Perform inventory control and management to support cost reduction initiatives.Oversee staff scheduling on shift basis to ensure full coverage for both locations.Patient Access & Flow:Plan and manage dental office operations to ensure excellent patient support services & the optimal patient experienceEnsure that patient appointments, cancellations and last-minute adjustments are handled properly.Performs, supervises, coordinates, and/or monitors the work activity related to patient injuries, self-pay collections, and payment posting.Respond to patient queries and issues and ensure patient satisfaction.Resolves issues with patients, staff, and suppliers.Finance:Oversee payment collections from patients and contact insurance office for payment settlementsPrepares and analyzes financial and practice activity reports.Assists in budget preparation and expense management activities.Submits accurate and timely payroll information & oversees time and attendanceApproves vendor lists and processes procurement items for the Dental office.Resolves issues with patients, staff, and suppliers.Team Leader:Participates in organizational committees and regular management meetings.Communicates with the Dentists, Hygienists, and Assistants on a regular basis regarding needs of the office and conducts regular scheduled meetingsProduces reports for senior management, as needed.Identifies internal/external training needs and provides for staff development.Troubleshoots problems and develops recommendations for resolution.Performs yearly review of Dental operations policy and procedures and updates as practice evidence changes.Assists in marketing and expansion activities for the CrescentCare Dental ProgramIdentifies, establishes, and evaluates quality assurance and compliance within the office practice, in keeping with CrescentCare policies and procedures.Other duties as assignedQualificationsThe minimum education level required for the position is a bachelor’s degreeMaster’s degree in business administration or healthcare management preferredThe minimum experiential level preferred for the position is 3 years in a Dental Practice Management positionExperience with Dentrix or eClinicalWorks highly preferredPrevious experience working at a Federally Qualified Health Center is preferredBilingual (Spanish/English) applicants preferredTotal Compensation PackageWe believe the investment we make in our employees is among the most important. Our compensation package includes:Comprehensive medical and prescription drug coverage optionsHealth Savings Account (HSA)Employer-paid DentalEmployer-paid life insurance & AD&DEmployer-paid Wellness ProgramEmployer-paid Employee Assistance ProgramEmployer-sponsored vision insuranceEmployer-sponsored short-term disability insuranceVacation time (accrue 10 days in first 12 months)Sick time (accrue 8 days in first 12 months)Eleven (11) paid holidays401(k) retirement plan with employer match beginning in employee’s second year