Dental Clinic Manager

Milwaukee Succeeds; Milwaukee, Northern (WI, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Sixteenth Street Community Health Centers seeks a Dental Clinic Manager to lead operational, financial, and strategic growth of the dental program. You will oversee daily clinic operations, staff development, and collaboration across departments to expand access and service quality.

This role emphasizes patient-centered care, regulatory compliance, and data-driven performance improvements within a growing health center environment in Milwaukee.

Qualifications

• Bachelor's degree in healthcare administration, business administration, public health, or related field preferred; equivalent combo may be considered.
• Minimum of three to five years of healthcare, dental, or clinic operations experience.
• Experience managing clinic operations, staff, workflows, and performance metrics.
• Ability to analyze operational and financial data to improve performance.
• Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

• Lead development, implementation, and expansion of dental services.
• Develop strategies to increase patient access and growth of services.
• Identify opportunities for new services, locations, partnerships, and models of care.
• Develop operational plans for new programs, providers, equipment, and locations.
• Monitor community needs to identify expansion opportunities.
• Establish KPIs for patient access, visits, productivity, revenue, quality, and growth.
• Collaborate with leaders to set short- and long-term goals for dental services.
• Promote integration of oral health with primary care.
• Oversee day-to-day dental clinic operations and workflows.
• Maintain efficient systems, policies, and procedures to support high-quality care.
• Ensure scheduling maximizes access and productivity.
• Monitor appointment availability, no-shows, and patient flow.
• Identify barriers and implement improvements for efficiency and satisfaction.
• Coordinate facility, equipment, supplies, and tech needs.
• Maintain inventory and ensure supplies are available.
• Work with vendors and departments to support operational needs.
• Monitor department productivity, patient volume, charges, and expenses.
• Develop and monitor budgets; improve financial sustainability.
• Address barriers to performance and collaborate with leadership.
• Develop financial projections and plans for expansion.
• Ensure proper documentation, coding, and billing processes.
• Review data and prepare leadership reports.
• Recruit, hire, train, supervise, and evaluate staff.
• Develop staffing models for efficient operations.
• Provide leadership and professional development for staff.
• Maintain a positive, patient-centered work environment.
• Set clear performance expectations and address concerns.
• Support communication among staff and departments.
• Ensure compliance with regulations and quality standards.
• Promote patient-centered experience and access for underserved populations.
• Collaborate with dental director and organizational leaders.
• Represent dental program in meetings and partnerships.
• Foster relationships with community organizations and partners.
• Sixteenth Street Community Health Centers is an equal employment opportunity employer.

Skills

Leadership

Operational Excellence

Financial Acumen

Data-driven decisions

People Leadership

Strategic Thinking

Collaboration

Patient Focus

Adaptability

Education

Bachelor's degree in healthcare administration

Job description

Join our team committed to the highest quality healthcare!

JOB SUMMARY:

The Dental Clinic Manager is responsible for the operational leadership, development, implementation, and growth of dental services within the organization. This position plays a key role in establishing and expanding a high-quality, patient-centered dental program that supports the organization's mission and meets the oral health needs of the community. The Dental Clinic Manager provides leadership for daily dental operations while also focusing on strategic growth, patient access, provider productivity, staffing, workflow development, financial performance, quality improvement, and regulatory compliance. The Manager works collaboratively with dental providers, clinical leadership, operations, finance, and other departments to build a sustainable and growing dental service line.

Essential Duties and Responsibilities:

Program Development and Growth

• Lead the development, implementation, and expansion of dental services across the organization.
• Develop and execute strategies to increase patient access, utilization, and growth of dental services.
• Identify opportunities for new services, expanded locations, community partnerships, and innovative models of dental care.
• Develop operational plans to support the successful launch of new dental programs, providers, equipment, and locations.
• Monitor community needs and patient demand to identify opportunities for service expansion.
• Establish and monitor key performance indicators related to patient access, visits, productivity, revenue, quality, and program growth.
• Partner with organizational leadership to develop short- and long-term strategic goals for dental services.
• Promote integration of oral health services with primary care and other organizational programs.

Operations Management

• Oversee the day-to-day operations of the dental clinic(s).
• Develop and maintain efficient systems, workflows, policies, and procedures to support high-quality patient care.
• Ensure appropriate scheduling practices that maximize patient access and provider productivity.
• Monitor appointment availability, no-show rates, cancellations, patient flow, and capacity utilization.
• Identify operational barriers and implement improvements to increase efficiency and patient satisfaction.
• Coordinate facility, equipment, supply, and technology needs for dental operations.
• Ensure appropriate inventory management and availability of dental supplies and materials.
• Work with vendors and organizational departments to maintain dental equipment and support operational needs.

Financial and Performance Management

• Monitor dental department productivity, patient volume, charges, collections, revenue, and expenses.
• Develop and monitor departmental budgets in collaboration with organizational leadership.
• Identify opportunities to improve financial sustainability and operational performance.
• Monitor provider productivity and work collaboratively with providers and leadership to address barriers to performance.
• Participate in the development of financial projections and business plans for dental program expansion.
• Ensure appropriate processes are in place to support accurate documentation, coding, billing, and reimbursement.
• Review operational and financial data and prepare reports for leadership.

Staff Leadership and Development

• Recruit, hire, train, supervise, and evaluate dental support staff.
• Develop staffing models that support efficient operations and program growth.
• Provide leadership, coaching, and professional development opportunities for dental staff.
• Promote a positive, collaborative, and patient-centered work environment.
• Establish clear performance expectations and accountability for staff.
• Address personnel concerns and performance issues in collaboration with Human Resources and organizational leadership.
• Support effective communication among dental providers, clinical staff, front office staff, and other departments.

Quality, Compliance, and Risk Management

• Ensure dental services are delivered in compliance with applicable federal, state, local, professional, and organizational requirements.
• Maintain readiness for regulatory, accreditation, and program reviews.
• Develop and implement policies and procedures related to dental operations, infection prevention, safety, emergency preparedness, and quality.
• Monitor compliance with infection prevention and control standards applicable to dental settings.
• Participate in both clinic-wide and dental department quality improvement activities and use data to improve patient outcomes and operational performance.
• Support risk management and incident reporting processes.
• Ensure appropriate maintenance of licenses, certifications, equipment records, and required documentation.

Patient Experience and Access

• Promote a welcoming, respectful, and patient-centered dental experience.
• Develop strategies to improve access to dental services, particularly for underserved populations.
• Monitor patient satisfaction and implement improvements based on patient feedback.
• Work collaboratively with other departments to address barriers to care, including transportation, insurance, financial assistance, language access, and care coordination.
• Support outreach and community engagement efforts to increase awareness and utilization of dental services.

Collaboration and Organizational Leadership

• Work closely with the Dental Director, Chief Medical Officer, Chief Operating Officer, Qi Director and other organizational leaders to support the success of dental and other services.
• Collaborate with finance, billing, human resources, facilities, information technology, and other departments.
• Participate in organizational strategic planning and leadership activities.
• Represent the dental program in internal and external meetings, partnerships, and community initiatives as appropriate.
• Develop productive relationships with community organizations, schools, referral partners, and other stakeholders.

Required Qualifications

• Bachelor's degree in healthcare administration, business administration, public health, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of three to five years of progressively responsible healthcare, dental, or clinic operations experience.
• Demonstrated experience managing clinic operations, staff, workflows, and performance metrics.
• Demonstrated ability to analyze operational and financial data and use information to improve performance.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a dynamic and growing environment.

Preferred Qualifications

• Experience in dental practice or dental clinic management.
• Experience developing, launching, expanding, or growing healthcare services
• Experience working with Medicaid and other public insurance programs.
• Knowledge of dental billing, coding, and reimbursement.
• Experience with quality improvement and regulatory compliance.
• Experience working in an FQHC, community health center, or other safety-net healthcare organization

Key Competencies

• Entrepreneurial Leadership: Ability to build, develop, and grow a new or expanding service line.
• Operational Excellence: Ability to create efficient systems and improve workflows.
• Financial Acumen: Ability to understand budgets, productivity, revenue, and financial performance.
• Data-Driven Decision Making: Ability to use performance data to identify opportunities and solve problems.
• People Leadership: Ability to recruit, develop, motivate, and retain high-performing staff.
• Strategic Thinking: Ability to balance immediate operational needs with long-term program development.
• Collaboration: Ability to work effectively across clinical and administrative departments.
• Patient Focus: Commitment to accessible, equitable, high-quality patient care.
• Adaptability: Ability to successfully lead through growth, change, and program development.

Sixteenth Street Community Health Centers is an equal employment opportunity employer.