Manager, Debt Counselor

Continental Service Group Llc; Village of Fairport (NY); On-site; USD 62,000 - 66,000; Full time

Job summary

Continental Service Group, LLC, d/b/a ConServe is seeking a Manager, Debt Counselor in Cheektowaga, NY to lead and develop the debt collection team. The role focuses on maximizing productivity while ensuring compliance with all policies and the QMS framework.

It requires supervisory experience and a background in collections, with strong communication and training Skills. The position offers a full-time schedule with a salary range of $62,353 to $66,000 annually.

Qualifications

• Minimum 6 months of supervisory or management experience.
• Experience in collections is preferred.
• Ability to achieve goals and meet deadlines.
• Quick learner, adaptable to change, dependable and self-managed.
• Ability to mentor subordinates in new processes and programs.
• Strong communication with staff and management.
• Proficient with Excel and Word; ability to navigate internal collection systems.

Responsibilities

• Manage and develop assigned staff to increase productivity and compliance.
• Communicate objectives and plans to staff as directed by Operations Management.
• Train existing and new staff on duties and responsibilities.
• Review staff activity, perform audits, and provide feedback.
• Conduct regular evaluations and provide guidance, training, or disciplinary action as needed.
• Identify areas for improvement and implement solutions with management.
• Ensure adherence to QMS, policies, and procedures.
• Handle payroll and timekeeping duties within deadlines.
• Assist in advancement of potential candidates.

Skills

Staff supervision

Goal achievement

Deadlines

Effective communication

Training staff

Interpersonal skills

Time management

HR coordination

MS Excel

Shift schedules

Education

High School Diploma or GED

Associate or Bachelor's Degree preferred

Tools

Payroll systems

Timekeeping systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Debt Counselor

Production Managers Full Time Cheektowaga, NY, US

2 days ago Requisition ID: 2493

Salary Range: $62,353.00 To $66,000.00 Annually

Position Summary:

Manage and develop assigned staff with the purpose of increasing productivity and maintaining compliance expectations.

• Communicate objectives, game plans, and other topics as assigned by Operations Management
• Develop and train all existing and new staff on current duties, responsibilities, and activities to meet goals and fulfill requirements of position.
• Review staff’s basic activity daily; perform weekly monitoring and work audits.
• Perform regular evaluations with all staff and provide feedback, guidance training and if necessary disciplinary action.
• Identify areas and personnel needing improvement and devise and implement with management solutions to improve overall process.
• Ensure execution of agendas and schedules as defined by Management.
• Lead by example by demonstrating a positive and enthusiastic attitude for others to follow.
• Utilize and conduct RIO's for each category of employee on a regular basis to provide feedback, guidance, training and recommendations for improvement.
• Achieve personal monthly performance objectives & fulfill all RIO expectations.
• Review and approve schedules and timekeeping records.
• Adherence to ConServe’s Blueprint Quality Management System (QMS), Code of Conduct, and Compliance program
• Ensure all QMS work instructions, policies and procedures regarding Frontline activities are up to date and adhere to the policies.
• Reinforce and retraining on all QMS work instructions, policies, procedures and forms with staff.
• Perform all Payroll and Time and Attendance duties, as assigned and within the given deadlines.
• Identify and train potential candidates for advancement.
• Accomplishes all task as appropriately assigned or requested.
• Other duties as assigned.

Education:

• High School Diploma or GED
• Associate or bachelor’s Degree or equivalent combination of education and experience preferred.

Skills/ Requirements:

• Six (6) months of Management or Supervisory experience
• Six (6) months of collection experience preferred.
• Proven ability to achieve goals and meet deadlines.
• Quick learner, adaptable to change, dependable and self-managed.
• Demonstrated experience with assisting and developing subordinates or co-workers in the learning of new programs and processes and evaluating staff.
• Ability to motivate and encourage others to excel.
• Ability to learn and navigate our internal collection systems.
• Strong Talk-off and skip tracing abilities.
• Intermediate level of proficiency with Excel and Word
• Effectively communicate with staff and upper management for feedback regarding processes used in production.
• Effectively communicate with other department managers and essential personnel (such as HR, Compliance, Finance)
• Ability to travel up to 10% of the time.
• Ability to travel between ConServes offices as needed.
• Legally eligible to work in the United States
• Ability to obtain and maintain Government Security Clearance
• Ability to obtain and maintain State Collections Licensure
• No conflicts of interest with ConServe or our Client

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to talk and listen on a phone or in person for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to type on a computer for extended periods.
• Ability to stand up your entire work shift (8-, 9-, or 10-hour shift)

Reasonable accommodation may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group, LLC, d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department by emailing: [e-mail] .

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.