Manager, Debt Counselor

ConServe; Village of Fairport (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

ConServe in New York, United States is seeking a managerial professional to lead and develop assigned staff, ensuring productivity and compliance with company standards. You will supervise daily activities, train teams, and conduct regular evaluations to drive performance improvements.

The role requires effective communication with Operations Management and other departments, payroll responsibilities, and adherence to the Blueprint QMS. Travel up to 10% may be required.

Qualifications

• Minimum 6 months of management or supervisory experience.
• Six months of collections experience preferred.
• Proven ability to meet goals and deadlines.
• Quick learner, adaptable to change, dependable and self-managed.
• Ability to coach and develop staff and evaluate performance.
• Strong communication with staff and management.

Responsibilities

• Communicate objectives and plans as assigned by Operations Management.
• Develop and train staff on current duties to meet goals.
• Review daily activity; perform weekly monitoring and audits.
• Conduct evaluations and provide feedback, training, and disciplinary action if needed.
• Identify areas needing improvement and implement solutions.
• Ensure adherence to QMS and Company policies.
• Manage payroll and timekeeping duties.
• Review schedules and approve time records.
• Identify and train candidates for advancement.

Job description

Position Summary

Manage and develop assigned staff with the purpose of increasing productivity and maintaining compliance expectations.

• Communicate objectives, game plans, and other topics as assigned by Operations Management
• Develop and train all existing and new staff on current duties, responsibilities, and activities to meet goals and fulfill requirements of position.
• Review staff’s basic activity daily; perform weekly monitoring and work audits.
• Perform regular evaluations with all staff and provide feedback, guidance training and if necessary disciplinary action.
• Identify areas and personnel needing improvement and devise and implement with management solutions to improve overall process.
• Ensure execution of agendas and schedules as defined by Management.
• Lead by example by demonstrating a positive and enthusiastic attitude for others to follow.
• Utilize and conduct RIO's for each category of employee on a regular basis to provide feedback, guidance, training and recommendations for improvement.
• Achieve personal monthly performance objectives & fulfill all RIO expectations.
• Review and approve schedules and timekeeping records.
• Adherence to ConServe’s Blueprint Quality Management System (QMS), Code of Conduct, and Compliance program
• Ensure all QMS work instructions, policies and procedures regarding Frontline activities are up to date and adhere to the policies.
• Reinforce and retraining on all QMS work instructions, policies, procedures and forms with staff.
• Perform all Payroll and Time and Attendance duties, as assigned and within the given deadlines.
• Identify and train potential candidates for advancement.
• Accomplishes all task as appropriately assigned or requested.
• Other duties as assigned.

Position Summary

Manage and develop assigned staff with the purpose of increasing productivity and maintaining compliance expectations.

• Communicate objectives, game plans, and other topics as assigned by Operations Management
• Develop and train all existing and new staff on current duties, responsibilities, and activities to meet goals and fulfill requirements of position.
• Review staff’s basic activity daily; perform weekly monitoring and work audits.
• Perform regular evaluations with all staff and provide feedback, guidance training and if necessary disciplinary action.
• Identify areas and personnel needing improvement and devise and implement with management solutions to improve overall process.
• Ensure execution of agendas and schedules as defined by Management.
• Lead by example by demonstrating a positive and enthusiastic attitude for others to follow.
• Utilize and conduct RIO's for each category of employee on a regular basis to provide feedback, guidance, training and recommendations for improvement.
• Achieve personal monthly performance objectives & fulfill all RIO expectations.
• Review and approve schedules and timekeeping records.
• Adherence to ConServe’s Blueprint Quality Management System (QMS), Code of Conduct, and Compliance program
• Ensure all QMS work instructions, policies and procedures regarding Frontline activities are up to date and adhere to the policies.
• Reinforce and retraining on all QMS work instructions, policies, procedures and forms with staff.
• Perform all Payroll and Time and Attendance duties, as assigned and within the given deadlines.
• Identify and train potential candidates for advancement.

Non-Essential Duties & Responsibilities

• Accomplishes all task as appropriately assigned or requested.
• Other duties as assigned.

Education

• High School Diploma or GED
• Associate or bachelor’s Degree or equivalent combination of education and experience preferred.

Skills/ Requirements

• Six (6) months of Management or Supervisory experience
• Six (6) months of collection experience preferred.
• Proven ability to achieve goals and meet deadlines.
• Quick learner, adaptable to change, dependable and self-managed.
• Demonstrated experience with assisting and developing subordinates or co-workers in the learning of new programs and processes and evaluating staff.
• Ability to motivate and encourage others to excel.
• Ability to learn and navigate our internal collection systems.
• Strong Talk-off and skip tracing abilities.
• Intermediate level of proficiency with Excel and Word
• Effectively communicate with staff and upper management for feedback regarding processes used in production.
• Effectively communicate with other department managers and essential personnel (such as HR, Compliance, Finance)
• Ability to travel up to 10% of the time.
• Ability to travel between ConServes offices as needed.
• Legally eligible to work in the United States
• Ability to obtain and maintain Government Security Clearance
• Ability to obtain and maintain State Collections Licensure
• No conflicts of interest with ConServe or our Client

Physical Demands

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to talk and listen on a phone or in person for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to type on a computer for extended periods.
• Ability to stand up your entire work shift (8-, 9-, or 10-hour shift)

Reasonable accommodation may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

Mission Statement

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group, LLC, d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department by emailing: [e-mail] .

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace