Manager, Customer Support (Fully Remote)

Boostlingo; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Boostlingo is seeking a Lead Support Manager to guide a growing team responsible for client success across healthcare, legal, government, and enterprise accounts. You will mentor staff, run 1:1s, and align quarterly growth with clear objectives.

The role owns OKRs and drives quality through ticket reviews, process documentation, and AI-assisted QA, while partnering with sales, product, and engineering on strategic client issues. Boostlingo is an Inc.

Qualifications

• 3+ years leading a team that resolves technical issues, plus 2+ years as a direct people manager.
• Experience running escalations with senior client stakeholders.
• Curiosity to leverage AI and automation in support workflows.

Responsibilities

• Lead and grow your team through 1:1s, mentorship, and Quarterly Growth Alignments.
• Own OKRs and drive quality with ticket reviews, process documentation, and AI-assisted QA.
• Serve as an escalation point and partner with sales, product, and engineering.

Skills

Team leadership

People management

Escalation management

Job description

• Lead and grow your team through 1:1s, mentorship, and Quarterly Growth Alignments.
• Own OKRs and drive quality with ticket reviews, process documentation, and AI-assisted QA.
• Serve as an escalation point and partner with sales, product, and engineering.

What We Are Looking For:

• 3+ years leading a team that resolves technical issues, plus 2+ years as a direct people manager.
• Experience running escalations with senior client stakeholders.
• Curiosity to leverage AI and automation in support workflows.

Why This Role Matters:

• Support sits at the intersection of clients and critical language access.
• Strong process ensures proper execution in pivotal client situations.
• You'll represent support on strategic client calls and shape the customer experience.

Boostlingo

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven team with a fun, energetic culture and robust benefits.