Customer Support Manager - AI-Driven, Global 24/7 Lead

Boostlingo; Oregon; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid/Remote working arrangements

401(k) plan with match

Job summary

Boostlingo is seeking a Support Leadership Manager to lead a 3–7 person technical support team across 24/7 coverage. You will own OKRs, drive quality, and partner with Engineering, Product, and Customer Success to ensure exceptional client outcomes. The role blends people leadership with hands-on process improvement in a fast-paced, AI-enabled environment.

You will work hybrid in Oregon, coordinating with on-site and offshore partners to maintain high service levels and rapid incident response.

Qualifications

• 3+ years leading a customer/technical support team.
• Experience handling escalations with client stakeholders.
• Strong collaboration with engineering and product teams.

Responsibilities

• Lead and grow the support team; conduct regular 1:1s.
• Own OKRs and align team goals with company priorities.
• Improve ticket quality and implement AI-assisted QA.
• Represent support on client calls and on-site when needed.
• Coordinate 24/7 coverage with internal and partner teams.

Skills

Team leadership

Customer support

Escalations

AI automation

Education

Tools

Intercom

Zoom

Twilio

Job description

Boostlingo is seeking a Support Leadership Manager to lead a 3–7 person technical support team across 24/7 coverage. You will own OKRs, drive quality, and partner with Engineering, Product, and Customer Success to ensure exceptional client outcomes. The role blends people leadership with hands-on process improvement in a fast-paced, AI-enabled environment.

You will work hybrid in Oregon, coordinating with on-site and offshore partners to maintain high service levels and rapid incident response.