Customer Support Manager — Lead 24/7 AI-Driven Support

Boostlingo

United States

Hybrid

USD 90,000 - 130,000

Full time

9 days ago

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Benefits offered by this job

401(k) plan with match

Hybrid/Remote working arrangements

Flexible PTO

Job summary

Boostlingo is seeking a Support Leadership Manager to guide a distributed team of 3–7 technical support specialists, ensuring 24/7 coverage and high-quality client support. You’ll partner with Onboarding, Sales and Account Management to translate client needs into product and engineering improvements, while driving process improvements and AI-assisted QA.

The role emphasizes leadership, escalation management, and cross-functional collaboration in a fast-paced language technology environment,

Qualifications

Led a support team and managed 24/7 coverage or similar ops.
Experience coaching and developing individual team members.
Ability to drive processes and ensure quality in client-facing support.
Experience partnering with Product and Engineering to advocate for client needs.

Responsibilities

Lead and grow your team through regular 1:1s and career development.
Own a set of OKRs and align team work to company priorities.
Drive quality by conducting ticket reviews and creating AI-assisted QA.
Escalate issues and manage client relationships on critical calls.
Collaborate with onboarding, sales and account management to represent client voice to PM/Engineering.
Ensure 24/7 coverage and coordinate with partners for continuous support.