Customer Support Director (Fully Remote)

Circle of Greatness; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

International team

Job summary

Circle of Greatness, a fast-growing international organization, is seeking a Head of Customer Support to lead and scale the department. You will mentor Team Leads, drive operational excellence, and shape strategic initiatives in collaboration with leadership.

The role is remote with a global team and requires strong process improvement and data-driven decision making. You will oversee QA, performance metrics, and workflows, building scalable SOPs while fostering ownership and continuous

Qualifications

• 5+ years in Customer Support with leadership experience.
• Strong process improvement and data-driven skills.

Responsibilities

• Lead and scale the Customer Support department.
• Develop and mentor Customer Support Team Leads.
• Optimize workflows, systems, and SOPs.
• Oversee quality assurance and performance metrics.

Skills

Leadership

Process improvement

Data-driven decisions

Job description

• Lead and scale the Customer Support department.
• Manage Team Leads and drive operational excellence.

Key Responsibilities:

• Develop and mentor Customer Support Team Leads.
• Optimize workflows, systems, and SOPs.
• Oversee quality assurance and performance metrics.

Qualifications:

• 5+ years in Customer Support with leadership experience.
• Strong process improvement and data-driven skills.

Why Work With Us:

• Work remotely with a fast-growing international team.
• Shape the future of a critical department.
• Collaborate with leadership on strategic initiatives.

Circle of Greatness

Circle of Greatness is a fast-growing international organization. It fosters a culture of ownership, collaboration, and continuous improvement.